Bluegreen Vacations Fountains, an Ascend Collection Resort

The hotel refused point blank to compensate even though I had paid for a room which was more expensive than what I got. I asked expedia for this also and no response a week later! This could be the most amazing hotel but the fact they also said this issue has happened multiple times yet no one appears to want to take ownership of it is disappointing and left a sour taste to what was to be a trip of a lifetime

There was so much fun activities to do for all ages, we didn’t need to leave the resort. Our family had a blast and was extremely comfortable with the clean rooms and extremely friendly staff. This is our new favorite

Was very clean and friendly people

Our was stay was peaceful and the place was clean. The staff was very helpful and attentive I would recommend them.

Amazing pools

The room smell like mold. No matter how many times we spray anything everytime you come in smell the same. The kitchen sink always take forever to the water drain. The bathroom electricty plugs didnt work. The dinning room chair all of them have stains. The elevators need an update ASAP on clean and paint. If going and not part of the “Owners club” and are categorized like “Marketing stay” because thats what they call us … and thats what the building 1 is for compare to the rest buildings.

Reception staff were efficient and friendly. They did try to get me to go to the timeshare presentation, but were not too pushy when I said that I was not interested. We spoke to another vacationer who said that they were in the timeshare presentation for 6 hours, so be forewarned. The staff sent regular text message updates regarding pool closures/reopenings due to inclement weather, which were so helpful. They also sent regular texts asking if we needed replenishment. The room was well stocked with dishes, pans, detergent. Beds were comfortable. The living room chairs were not the most comfortable, but the style may have been chosen because it may be easier to keep clean. The large pool was fantastic. Salt water, not chlorine. Nice and big. There were 2 small water slides and a volleyball net. Lots of loungers and umbrellas as well as cabanas that you can rent. Beach towels could be accessed with your room key. The pool deck was very clean. Staff came around to take food and drink orders. The food at the grill was surprisingly good.

They were very helpful and quick to resolve a light Bulb which went bad. When I ran out of shampoo they came immediately and replaced it with new ones

I loved my stay the rooms were well maintained and the property was beautifully done. The offered amenities and planned events were great for people of all ages. During my stay I would’ve loved to be able to access the pool side bar and Gelati stand, unfortunately both were was closed during my stay. Overall very great experience. Highly recommend this property and will be staying here again on my next visit.

Location was great, glad we could cook and save on eating out where possible. We were so busy visiting Universal and Disney we didn’t get to use the full range of facilities. N/A

This resort is in a great location to surrounding theme parks. If you prefer to see the beach or natural springs you are still within an hour drive. The rooms were clean and provided everything we needed. The pool area was great, there were cups that we found in the pool while swimming but overall things were clean. I booked our room on booking.com and went to the first building on the property thinking that was where we checked in at. Turns out you have to go to the clubhouse if you book on a 3rd party website. Not a big deal but was slightly confusing.

The staff was very friendly and helpful. The pools were open late and my unit was very comfortable. The balcony was very nice. Wish had a view of the lake. But pool view was good. Like the location(4th floor) My shower did not have hot water. Had to let run for a long time for it just to get warm not hot.

We loved our five night stay at the Foutains.

Very good

2 of the 3 pools. The lakes. Ample Car parking. I booked and paid for a superior room which are located in building 10 next to the main family pool, but was allocated a 'premium' room in building 1. In summary, this part of the resort is a dump. The apartment was much smaller than a superior room. It was dirty and smelled bad. Other residents left their trash in the corridor which was rarely collected, making this even worse. The WiFi didn't work so I now have a bill of about $100 to get extra data for my family for the rest of our vacation. Walking out on to the balcony was more like exiting a prison cell in the morning, surrounded in every direction, unlike the view of a family pool or lake as expected. The pool enclosed by building 1 is a simple rectangle, unlike the family pools that we were expecting to be close to, and was filthy. The staff weren't interested in my issues. The blame was directed at booking.com for incorrectly allocating a superior room but I don't believe this. When shopping around before booking this trip, superior rooms were advertised on all of the websites including hotels.com and Expedia. I've been offered $38 as a token gesture by booking.com. More of an insult than compensation out of the $1478 that's been swindled from me.

they need more handicap accessible parking spots in front of the buildings

Bluegreen Resort was amazing. Very clean, very accommodating, the staff checked in on us everyday. They made us we had everything we needed. The pools were amazing, especially with the water slide. The bar drinks (non alcoholic) were great for our family! We were close to Disney and all the accommodations that we wanted to see. Definitely recommend staying here! We will definitely like to come back next year and stay here again.

Great property. It was our second time staying there. Building One was great since it's enclosed with air conditioned hallways. Plenty of pools to choose from, full gym, restaurants on site, an arcade for the kids, close to the tourist areas and outlet shopping, but not much is walkable from the hotel - you will have to drive. Target and more local shopping is about a 5-10 minute drive from this location so it's super convenient. Highly recommended for families. We felt safe and comfortable.

The property was clean and our room was spacious. There are lots of amenities to do onsite.

Exceptional