Grand Hyatt Indian Wells Resort & Villas

Wonderful

Very good

Great for a well needed getaway Nothing

Everything was excellent

Clean rooms and great staff! Enjoy our 3 day stay with my wife and kid!

Exceptional

Room was spacious, a little dirty and outdated. We enjoyed the comfort of being on the 1st Floor. The staff at the the front desk, the bellman, and the Valet Service staff were very nice and friendly. They made it very easy to get in and out at the front desk. The food at the Pool bar was very good. We also enjoyed the market place where the staff was very nice. I do have one complaint that has to do with the pool staff. We came into the pool with our cousins who were with us and they stopped our cousins and said, "Where is your wristband" . We didn't have any and neither did they because they were guests of the pool. It made it very uncomfortable and odd because no one else at the pool had wristbands. We were staying the entire day and were buying plenty of food and drinks so I don't understand the need for the person at the main pool gate to demand, "where the wristbands were."

Spa is very good

Overall it was a great hotel, staff was super friendly and helpful.

Great place for a min vacation. Clean hotel

Great place & facilities $700/night room with view on parking Lack of clarity on BF package Staff don't really care

However, there were a couple of things that disappointed us. At breakfast, my husband and I ordered a latte and cappuccino and were charged $25 each ($50 total). We were never informed that specialty coffees were extra, let alone that they would cost $25 each. We found this very frustrating and felt the charge was unfair and misleading. At that price, we could have enjoyed several better coffees elsewhere. Guests should be clearly informed of significant additional charges before ordering. We were also surprised that the room had no dresser or drawers for clothing and personal belongings. For a luxury hotel, having proper storage to unpack and organize our things should be a basic amenity. Overall, we loved the property, pools, cleanliness, and birthday gesture, but the unexpected coffee charges and lack of storage took away from what could have been an excellent stay.

Clean room

Spacious, clean, high ceiling rooms. Property was clean and had multiple ice/water stations in the pool area. Family-friendly with various food options throughout property. Activity center had games, crafts and kid movies playing. Market had everything you might have forgotten to pack, plus food, bakery items and coffee/drinks. Staff was welcoming and helpful.

Nice rooms

Exceptional

Our room was great and staff as well. Thought they could have done better keeping the pool areas picked up. Quite a few empty cups lying around where people had left. Overall was great and will return.

We absolutely loved our short stay this summer. The pools were great and the service was top notch. We will definitely be back!

Great place for both kids and adults. Something for everyone.

Very poor