Woodspring Suites Jackson Pearl I-20

I was surprised to learn that housekeeping doesn't change sheets or towels unless you're staying 14 days or more. If you want clean linens before then, you're charged $25, which seems unreasonable. The pet fee was also confusing. At check-in, I was told it would be $20, but because the charge didn't process, I returned the next morning and was charged $60 with no explanation for the $40 increase. There was no liquid hand soap provided, unlike most hotels I've stayed at. When I asked housekeeping for assistance, I was simply told to go to the front desk instead of receiving any help. Customer service from the cleaning staff was disappointing. The air conditioning also struggled to keep the room cool. It ran constantly, but the room remained warm, likely because there are no curtains to block the afternoon sun. Overall, this hotel is fine for a quick overnight stay, but I would not recommend it for an extended stay. The housekeeping policy, unexpected fees, lack of basic amenities, and poor customer service have convinced me that I won't be staying here again.

Nice room.. Newer property still in good condition. No breakfast at this location..

Hotel had limited amenities. Bathroom was a bit dirty and my skin broke out severely after sleeping under the covers. Only one elevator is in service. No breakfast.

I was double charged for my reservation. Hotels.com nor the property was helpful.

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Terrible everything down to the customer service

Some parts of the curtains has been broken so I did not control the curtains well.

Great stay. Only criticism would be that the AC vent blades were dirty.

The room was pretty basic. No bathroom toiletries, pillows were bad, and the beds were like on metal shelves platforms that reminded me of a college dorm room. Not comfy.

Staff were great and AC worked really well. Wasn’t dirty but also wasn’t the cleanness. Definitely could use some detailed attention in areas.

Room was a bit dusty. Floor was dirty to walk on. One of the beds had a bunch of hair, a booger, and a smear of blood but the bed was made as if someone slept on it without getting in the covers. It would have been hard for the cleaning staff to have caught it. Other than that everything else was super clean, staff was amazing, its quiet, and a great price!

Adequate. Clean large rooms. No amenities other than 2 small soaps. Towels were worn. Nice kitchen appliances only.

Staff was not friendly, room was dirty and stunk.

Smooth check-in. Clean bathroom, room and facilities.

Very basic and staff needs improvement.

This is not a property to stay at if you’re planning on staying a day or two for a trip. There are very few towels for the restroom and doesn’t have your regular amenities a hotel supplies. The was no coffee in the morning for guests. The beds were on springs that rattled every time you moved or turned. I will not be booking this property again!

The room was huge! However, one does not expect for the price to have a bed that sits on the floor, especially for senior citizens. The mattress and the bed were definitely not what we expected for the price. People don't want to sleep on the floor or on a lumpy and old mattress!

The level of amenities with this hotel ranks down with hostels. No breakfast, no shampoo, no carpet so sticky floors in the rooms. It looks like new construction and thus worth it. I’m not sure that’s the case.

Good for extended stays.

This property and room was so clean and secure. Thank you so much!