Extended Stay America Select Suites - Pensacola - Northwest

Roaches and very dirty

Good

Great

It was at a great location. The staff never cleans the rooms!! They refused to stay there, wanted towels, but there was an extra charge! Which is ridiculous, since the stay was paid, and it covers that! Or it should have! The staff was not helpful at all!!!!! At first, they seem okay. But the days of the stay were just unacceptable! Never booking again in this line of hotels! It’s a disgrace, they can’t do their job right, although we paid for the full service and stay!!!!

Everything was good, peaceful, clean! I enjoyed my stay, their wasn't anything I did not like.

First of all when we got there to check in nobody was at the front desk We had to stand there and wait 15 to 20 minutes for somebody to come down You had to use this telephone to let somebody know that you're there in the lobby The hotel smelt terrible the floors were filthy when we go into our room the microwave was all rusted out inside I have pictures on my phone to prove all this also there was a cockroach coming from sink.

A little rundown (trim missing, toilet paper holder broken). Noticeable moldy odor in hallway and room.

The first room, the key would not come unlock the door have to drive 30 minutes the second row the key did work, but I had to go outside and get something out of a vehicle he came back and the key didn’t I had to go get help away from someone for 30 minutes you’ll be back into the room. The TV did not work.

CLEAN ROOMS OUTSIDE NEEDS CLEANING THRASH EVERYWHERE IN PARKING LOT

THE WHOLE ROOM WAS VERY CLEAN STAFF WAS VERY NICE I ENJOYED MY STAY AN END UP BOOKING TWO ROOMS FOR THIS WEEK AS WELL

Nothing Staff was rude. Rooms were filthy.

nice

Yes

Property on bad conditions

Everything was great. I loved that everything was clear and understandable.

Nice stay, forget the lady's name at check in, but she was very helpful and accommodating. That had to put a work order in to have the stove top checked because it wasn't working and eventually figured out what was wrong with it and corrected it.

The kitchen. The privacy. Cleanliness of room. Polite staff The difficulty of reserving the room beyond the initial first week

To dark at night to get to

The location in ease of access The floors smelled like they were mopped with dirty water the AC units need to have their filters cleaned when you enter the room it smells musty and in my room 202. The shower rod was falling off the wall. It just needs some general maintenance and cleaning and when patrons have pets, I need to keep them quieter. They need to take them outside.

Another person staying there said they were given the first room,304?, same results. There seemed to be many long term residents. Signs on several doors indicating they did not want room service. The bed (a double/full) was like lying on springs with a sheet thrown over, uncomfortable, & made noise literally with any movement on the bed. When we did get to sleep, at around midnight people were yelling down the hall in conversation with each other and some kids were playing in the hall running back and forth which went on for 15-20 minutes. At about 1:20 AM, since I could not sleep, got up to take a shower. When I turned on the water, it was like a fog horn went off (air in the lines?) shut it off, tried again, same thing, 3rd time it worked. At about 2 AM there were two men next door arguing loudly. Based on seeing a man earlier in the elevator openly drinking from a liquor bottle, we felt as though someone may get shot. We made the decision to check out in AM. When the desk opened at 10 AM we talked with a lady who informed us she was working to get the hotel back into shape. She was VERY kind & apologetic & refunded