SureStay Studio by Best Western Pensacola

Very good

The location is great The first night There’s critters crawling in the kitchen Small roaches

Add insult to injury, called to speak to a manager today and they lied to me as well. Do not stay at this establishment.

The breakfast is very little selection, but love the lift rooms for privacy and kitchenette The breakfast

Bad costumer service dirty rooms outside clean but te inside is really bad

NA

Superb

1

The place was good and clean. The only thing I would hope that would have been better was the continental breakfast? I guess the only reason I say that is the hotels I have stay at that said they do continental breakfast always serve eggs and either bacon or sausage

The kitchen came in handy for sure.

The staff was great! However the room as not clean. The floors were dirty and so was the kitchen area. The beds were clean though.

Exceptional

Everything Nothing

The kitchen utensils are old and dirty. The pool is too small for the amount of guest. The breakfast was pretty terrible. Otherwise the place was quiet, no issues with other guests.

Breakfast was terrible.. not worth for the money

Nothing Unibrow at the front desk was very rude and unprofessional. Parking lot was very dark and had large crowds of people drinking . Ended up not staying here if this is your last resort drive a little further.

Good

Had to wait hours for clean towels. The housekeeper couldn't replace your old towels. You couldn't even get a roll of tissue from the housekeeper.. Black lady at front desk was really nice. The breakfast was an absolutely joke. They cut the breakfast off at 815 on a Saturday so we didnt worry about going back. The dryer took almost 5 dollar and still didn't dry the clothes

Price Cleaness Had to wait hours for clean towels. The housekeeper couldn't replace your old towels. You couldn't even get a roll of tissue from the housekeeper.. Black lady at front desk was really nice. The breakfast was an absolutely joke. They cut the breakfast off at 815 on a Saturday so we didnt worry about going back. The dryer took almost 5 dollar and still didn't dry the clothes

Clean the lobby during breakfast. It should be easy to do since it's the only time it's really used. I see trash everywhere especially when children are left unattended to eat in the lobby.