SureStay Studio by Best Western Pensacola

The bed was awful we were told we were getting 2 queen size beds an got 2 full size beds that felt like concrete and a pull out piece of metal to sleep on also was told we were going to get a twin size roll away bed an did not had to clean the bathroom when we got there it was not what we were told I was very disappointed in the comfort and the was told full breakfast no it is not next trip I will be looking for something different

As soon as you get in the cigarette

When I walked in the room I walked right out. I did not stay

Great place to stay if ever in Pensacola, Florida again I would love to stay there! it’s clean, comfortable feel home.

Very clean property and I would stay again

The front desk lady was excellent.. I don’t know her name but she was a black women an she was very helpful..

Only stayed for a night for a pass through but the kids definitely wanted to stay for the room!

It was a good trip for 2 days

Even though the area isn't the greatest, the rooms are wonderful and big. The staff was very accommodating and nice. The breakfast should not be called breakfast. It was the most minimal that I have seen. The coffee was awful. We stayed for a week and were very comfortable.

The first room smelled extremely bad of cigarettes. I told the front desk and they switched us rooms! The next room was so better! We found stains on the sheet and a bug crawling on the pillow. The rooms look nothing like the pictures when booking! The pull out couch is extra old and worn down! It was extra late so I just wanted to sleep. Woke up after only getting maybe 2 hours of sleep on and off to go to the front and let them know the situation and the morning guy was not helpful! He was very rude and didn’t care. Said he already switched us rooms once and that he didn’t know what I was talking about with the smell. It’s not my fault he’s immune to that moldy old cigarette smell. I didn’t even want to bring in my luggage or even take a shower. This place looks and feels like people come here to do drugs. I wanted to check out and only stay the one night and he wouldn’t give me a refund for the other night! I only stayed at this place for less than 6 hours and was charged for 2 nights! I ended up having to book another room somewhere else and finally shower off this horrible place. I have all the pictures of how there “clean” rooms look.

alot of roacheas

I did not like the property at all. Besides the free parking, there is nothing that I liked about this place It was dirty and had roaches inside the apartment. It looks like a cheaply rundown apartment that they turn into a vacation rental. It is next to a scary motel 8 with drug addicts around. It’s not a kid friendly place and we were really scared to stay there. Also parking area was really dark at night and they have signs posting that they are not responsible for your car or property. That sure doesn’t scream safe to me. Breakfast was terrible! Why advertised that there is free breakfast when you clearly don’t care enough to provide something decent. Better off staying at a hotel near the beach.

the set up is nice we killed 4 roaches and we find dog pup under the bed. told the guy at the front desk and said we would send someone the next day but none showed up

It is good, but the breakfast has no options, either live with bread or croissant, not a great one, and is very limited, dont think we have ever seen its refilled.

Nice place. Staff helpful

Its quiet and the breakfast was good. They needed to update pictures. It doesn’t look as good as it seems. Outdated walls was dirty. I wont be staying here again.

The property does not really look like the picture is dirty. The walls are dirty. The floors are dirty. The floor seem like you’re gonna cave in the living room bed. It was dirty. It was crumbs and food still left in it pee on it and they didn’t even wanna change the mattress. They just put like a cushion on top of it didn’t even have a sheet wasn’t worth what I paid. Probably was very nasty and dirty. I just can’t believe that the rooms was not clean.

Everything I didn’t see any cameras on the outside property around or between buildings

I truly disliked my stay here and even checked out two days early, no receipt was given upon my check out to close out my stay or nothing. The rooms need a serious upgrade. The floors buckle when you walk on them, dishes out dated from the early 90’s, sofa dirty, unpleasant odor (I had to purchase a candle), and rust all over the bedside lamps. The staff disconnected and not inviting.

Please do not stay at this place; it is very dirty. The bathrooms smell like urine, and generally speaking, it is not clean. Furthermore—and this is the worst part—there are cockroaches. When we turned off the lights, I saw something on the desk, and when I turned the lights back on, there were tons of cockroaches.