Hilton Philadelphia City Avenue

The Greek salad with additional chicken was ok but the chicken—no lie-took 15 minutes to chew each slice—it was like rubber. Breakfast was so-so. Everything else was great!

My one did appoint is the wear and tear of the rooms. Worn carpet, visible dust under furniture, older furniture and this time fruit gales.

Excellent room and customer service checkin was super fast

I attempted to check in at 4pm and did not receive a room until almost 7pm. The staff admitted that they were completely overbooked. I booked a king bed and ended up in a queen. They attempted to move me to another hotel which I refused. I was not offered anything in return. Not a free drink at the bar, not a free breakfast voucher. I had to cancel my dinner reservations and I was late to work because of the issue.

Great location, nice bar, full breakfast

The room was just okay to be Hilton . The bar was okay but noisy because it’s in the middle of the lobby.

Clean and comfortable Check in was at 4. Our room wasn’t ready until 5:30 and we were going to a concert and needed to get ready

The room was clean , staff were pleasant it was really good

We did not get to stay there even though we booked it a week advanced because I was told at check in that it was overbooked.

Good food. Friendly staff. Need to work on maintenance of the property.

Multiple people waiting in lobby because no rooms available one hour after check in time. People left and others were told won’t be ready for hours. I got my room one and a half hours after check in and no sorry or comps.

food was good and staff was extremely friendly did not like that the parking lot was so far away from the hotel

Good

We arrived to a sirty room and found a roach. Very bad service from manager.

Its not what expcted from Hilton Group overall

The wifi and television was spotty. I woke to discover there was no running water in the entire hotel. They did a poor job notifying guests. I couldn't reach anyone at the front desk. I had to down to the lobby to be told there was no water. I should get a partial refund.

Exceptional

AC broken. Slept with the windows open and was still hot. When checking in someone else was complaining of their thermostat not working.

Very good

Clean and comfortable