Sheraton Philadelphia University City Hotel

Incredibly friendly and professional staff.

The room was full of dirt.. I thinks needs a filter change...

The location on UPENN’s campus makes it very convenient to the school. The hotel has a bar but doesn’t have a traditional breakfast area or buffet that we could find. There is one bagel shop and a Dunkin but not much in the immediate area for breakfast options.

Great hotel amd customer service

We easily parked in the garage next door which has an elevator directly into the hotel (bring your parking ticket to have it validated and pay inside for a lower rate). The front desk employee was amazing- super friendly and helpful with a couple questions I had around Ubers and getting to Citizens Park for a concert. There was also lots of excitement around World Cup and the lobby had decorations that made it feel festive. Our room was great! Very clean and spacious and the bed and pillows were honestly the most comfortable I've slept on in a long time. The hotel location is also great- walking distance to so many great little restaurants, coffee shops, etc. as well as being right in the heart of University of Penn. Right across the street is also a Wawa for any items you might want for your room. Hotel and staff were wonderful! If we're in Philly again we'll definitely be staying here.

Parking was excellent, room was clean and spacious. Only complaint is there was no microwave. Other than that it was good.

Our entire experience at Sheraton, University City was fantastic. From the moment we got there, Jonathan - I presume the manager - took over our intake and provided us with all the information we needed to access amenities, the gym, the room simply everything. We can’t say enough about the staff and the room maintenance. The view from room, everything room from soup to nuts: our best experience staying in Philadelphia ever and we’ve been coming there for about 10 years. Thank you!!

Very nice

Also paid in full with booking.com and also charged in full at hotel - still waiting for refund!!!!

Bathroom had marks on tub (but was clean) and one towel hook in wall was loose and did not work. TV armoire had marks on it (but was clean). As long as we were not charged for this damage that existed before we arrived, this did not affect our enjoyment of the stay.

We stayed here while attending a football camp with my son and had a wonderful experience. The room was very clean, comfortable, and well-maintained. The location was convenient and made getting to and from our activities stress-free. The staff was friendly and helpful throughout our stay.

Friendly staff, great gym, nice lobby area.

Great People! Great Place!

The room was clean. The service was excellent. Mrs. Jones and Devoin at luggage were incredibly hospitable. We will be staying again ! Nothing !

location, cleanliness, friendly staff crowded

Fantastic staff that helped us with our stay. Great location!

This was a lovely hotel. The employees were incredibly friendly and helpful. I enjoyed my stay.

Great location for the campuses and train station. Clean and comfortable, friendly staff. Sangkee in the building! I was satisfied overall. Other than maybe plusher towels and a nicer view, I can't think of much I would change.

Great

Under renovations and new construction, but all amenities were still available.