NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

Hotel smelled sooooo good! Check in was smooth and front desk staff was so nice. I will stay here everytime I’m in town. This was my 3rd stay.

We had such a wonderful time! The staff, atmosphere, local…we will be back!

Also, the doors to the pool were locked. I tried to find someone to help and was told that the doors were not locked. But finally got someone to go with me and he said 'why are these doors locked?' couldn't answer. I propped the door open so I wouldn't get locked outside. The pool and pool area are beautiful, by the way. Lovely furniture.

The room seemed very dark. The ligjt in the corner came.on when it wanted to. The TV didn't work. They were nice enough to move us to a room with a working TV, it was 11pm. All in all it was an ok stau.

Everything was perfect, clean, well taken care of and wonderful service

Very clean and located near good food and shopping locations No fridge in the room and public areas smell of room freshener was too strong.

Good location Noisy

The location This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

Location Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.

The location It looks like the hotel was closing and the smell was unpleasant

Location It was under renovation. There was no bar there was no pool and the price was over $200 for the night. Absolutely ridiculous.

Location was good in relation to where we needed to be. They were in the middle of a reno so I can't speak to much about the overall facility. Room was clean and a decent size and the walls are thick. The lighting wasn't great for getting ready (makeup, etc.) and the bathroom walls do not go to the ceiling so the privacy factor was greatly diminished when using the toilet and there were two of us in the room. The bed was a bit soft for our taste and the hvac unit was loud the first night.

The rooms were large quiet and clean. They were renovating the entire hotel and closed all the facilities with the exception of the fitness center. Even one of the elevators was closed and did not have stairs marked which is AGAINST FIRE CODE. There was loud construction all day. They plan on turning the water off from 1 to 3 pm the next 2 days! What more can they do to torture me!!! Oh yes, they didn’t fix the room safe for two days!!!! The staff are slow to process with an attitude that it’s not their problem since they get to go home to a house not being condemned. This must be rectified.

Just a really cool concept Nothing

Great place! Friendly atmosphere also great staff very helpful

Nice Every thing

Location and breakfast Room AC didn't work, outlets didn't work, lighting was horrible

Room was awesome gave me a great deal to upgrade Refrigerator in room

Interesting redesign of an older building into a boutique hotel. Rustic industrial with concrete walls. Our room, no. 329 nor the wing were complete. Our room number was marked with masking tape on the door. The bigger issue, however, were the electric receptacles were nonfunctional or just pulled out of their orifices. The bathroom is partitioned with a plexiglass? panel that doesn’t reach the ceiling. That’s a 3 foot space between bodily functions, steamy showers, and people on the other side?.

Horrible experience. Completely under construction my 4 year old daughter was burned by hot water in the shower bursting out. Room didn’t get cleaned the third day. My door was left open by room service with no one inside