AC Hotel by Marriott Pleasanton
About AC Hotel by Marriott Pleasanton
Comfortable Accommodations AC Hotel by Marriott Pleasanton in Pleasanton offers comfortable rooms with free WiFi, air-conditioning, and modern amenities. Guests enjoy pool or mountain views, ensuring a relaxing stay. Exceptional Facilities The hotel features a fitness center, outdoor swimming pool, and free bicycles. Additional facilities include a restaurant, bar, outdoor fireplace, and business area. Dining Experience A family-friendly restaurant serves American, Italian, and Spanish cuisines with vegetarian, gluten-free, and dairy-free options. Breakfast includes fresh pastries, cheese, and fruits. Prime Location Located 8 minutes from Stoneridge Shopping Center, the hotel is 16 mi from San Francisco Bay Oakland International Airport. Nearby attractions include an ice-skating rink and various wineries.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Clean comfortable A lot of the amenities were closed
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Superb
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Excellent location and amazing staff.
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Exceptional
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The hotel is beautiful, and the rooms are clean. We had booked a room with a mountain view, but upon arriving at night, we were initially assigned a room facing a noisy road; however, the receptionist quickly sorted everything out and promptly gave us a new, quiet room. Any subsequent issues were also quickly resolved by the staff. The lobby and rooms smelled pleasant, and the breakfast was delicious. Overall, our stay was wonderful. I’ve saved this hotel so I can return again.
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Exceptional
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Friendly staff...good service Toilet seat was loose but the fixed it.
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Superb
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Exceptional
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Rooms facing freeway are extremely noisy. I had to ask to be moved to a room on the opposite side of building. Also, the for-pay breakfast is expensive. I ate breakfast outside the facility.
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Location. I came and went on BART. Ultra-convenient. Rooms facing freeway are extremely noisy. I had to ask to be moved to a room on the opposite side of building. Also, the for-pay breakfast is expensive. I ate breakfast outside the facility.
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Very good
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Location was great, front desk staff was amazing and welcomimg. Parking was great as well.
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I paid extra for the mountain view and got the freeway side when I checked. Was told its floors 4-6. Finally got a different room. Booked this hotel to have the option to get a drink at the bar..was told it's closed as the kitchen had an issue. Paid extra for the breakfast when I made my reservation. We'll that was a disappointment of just basically pastries and cereal. Disappointed in this Marriott and unfriendly staff at check in.
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Passable
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Very nice hotel, very clean, friendly staff, and free water in the room, quiet too.
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Awesome
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To: Hotel Management AC Hotel Pleasanton Subject: Formal Complaint Regarding My Stay Dear Hotel Management, I am writing to formally express my disappointment regarding my recent one-night stay at your hotel. When I first arrived, I was greeted by your front desk staff, and I would like to commend them for their professionalism and excellent customer service. They made me feel welcome, and I truly appreciated their kindness. Unfortunately, my positive first impression quickly changed once I entered my room. During the night, I discovered what appeared to be bedbugs in the bed. This was extremely upsetting and made me feel uncomfortable and concerned for my health and well-being. No guest should have to experience this during their stay. In addition to the bedbug issue, I found that the telephone in the room was not working, making it difficult to contact the front desk if assistance was needed. I also felt that the room was not cleaned to the standard I expected from an AC Hotel. The overall condition of the room raised concerns about housekeeping and maintenance. I chose your hotel expecting a clean, comfortable, and safe environment. Instead, my experience was stressful and disappointing. I respectfully request that this matter be investigated thoroughly, including an inspection of the room for bedbugs and a review of your housekeeping and maintenance procedures to help prevent future guests from having a similar experience. Given the circumstances,
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Exceptional
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Good
