Residence Inn By Marriott Pleasanton

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We loved the room. It was a perfect layout for my husband and I and our adult autistic sons. The only problem we had was the noise. The air conditioner was so loud, we all jumped everytime it came and had to speak louder or turn up the volume on the TV. Also, it sounded like they were doing construction on the room above.. pounding, what sounded like a jack hammer. It startled both my sons and made them very anxious.

Great clean hotel

Clean, comfortable, would definitely stay again.

It was a 7/10

This hotel has been our regular choice when in the area. It is close to shopping, restaurants and walking/hiking areas. The rooms are quite large and include a small kitchen, a seperate sitting area, and a comfortable bed. The complimentary breakfasts are varied and are one of the better ones. The staff were great and accommodated a request for a room change due to a noisy a.c. unit without question and with their apology.

Stains on rug..The garbage disposal unit made the room smell really bad...Breakfast was very good..

The breakfast was AMAZING. It was clean, quiet, the staff was friendly. I would definitely stay here again.

Has everything you need during your stay !

XOXO

Excellent time there !

The complimentary continental breakfast was a great convenience for our early mornings, with a variety of options for both kids and adults. The front desk staff and housekeeping team were friendly, helpful, and accommodating throughout our stay. We had a very positive experience and would stay here again.

b

What I like about the residence and Marriott at Pleasanton was it was very clean. My room was so nice. my bed was so comfortable and the linens were clean the fresh. The kitchen was clean. It was fully stacked with dishes and glasses and plates, knives and forks. Everything you would need when you’re away from home. I love the big screen TV in the front room and the small TV in the bedroom. The shower was excellent. I would stay here again and again and again I would give them a 10 star if I could.

Clean , quiet nice looking A lot of amenities, a basketball court pool Jacuzzi laundry not to mention the continental breakfast was delicious

What disappointed me most was that nobody informed me before arrival. If the hotel could not honor the room type I reserved, they should have contacted me so I could have made other arrangements for my family. Saying that Expedia did not provide guest information does not seem accurate, as reservation details are normally shared with the hotel. When I asked whether any discount or compensation could be offered due to the downgrade, I was told no. The response felt dismissive, and I was asked if I was staying or not. Since it was late and I was traveling with my children, finding another hotel at the last minute was not practical. I expected much better customer service from a Marriott-branded property. Mistakes can happen, but how they are handled matters. Unfortunately, this experience was disappointing

Overall my stay was okay. The complementary breakfast was better than most. I wasn't satisfied with location of my room. It was right by the elevator and above the basketball court. Hearing a ball bounce at night wasn't cool.

Great location to my meetings. Friendly staff and great breakfast N/A

The property was very beautiful and so was the room The hotel staff have absolutely no hospitality and are so rude especially the one named Erica

Too, there is not a magnifying mirror to apply make-up, so bring your own. Be extremely careful driving out onto the frontage road. The yellow flowering roses are in full bloom and it makes it very hard to see oncoming cars coming around the corner.