Extended Stay America Suites Pleasanton Chabot Dr

Staff is friendly, the room was super clean, very quiet at night. Definitely will stay here again

Free parking The light fixture fell down in the bathroom and when we told the staff just so they wouldn’t think it was us they wanted to come to our room and see. When they saw it they were more concerned if maintenance would be able to come in and fix it the next morning. Also the couch had a huge rip they tried to cover with tape. Just get a new couch.

Clean room. Nosy staff. Very unhelpful and vengeful

The room has a really weird smell, no shampoo, no conditioner and the phone in our room did not work that’s why I gave it a three stars out of five.

First room was dirty. Key cards constantly weren’t working. Back door to the pool was broken. No ice machines. Breakfast was just grab and go. Not enough staff.

👍

Furniture and appliances are old

Nice

Nothing They dont let you check in until 2:45 pm. The bed was so old and uncomfortable. The walls are so thin you can hear everything coming from next door room. The shower faucet is so old it was almost breaking. It is a run down over rated place.

My room smelled so much like cigarette all day long till next day.

Breakfast consisted of muffins and oatmeal; coffee was OK Bathroom faucet only had a spray mode; very unsatisfactory. Had to bring up my own plates and silverware rather than staff deliver them. Halls smelled of cooking from other units (lots of garlic) Could not get closed captions to work on the TV; very frustrating; staff not willing to help when it was convenient. Sheets on King bed did not fit properly

Clean room and friendly staff

Spacial clean and quiet

2. They don’t provide with the any utensils and have to ask them. 3. There’s a table to work but no chair. 4. Breakfast is just a coffee with a walmart muffin and fruit bar.

I met three staff during my stay and only one of them is friendly. Book this room because it can sleep 4 people. However there is no extra pillow, blankets and bedsheet for the other two guests. I need to go to lobby to request. The amenities include breakfast buffet but only coffee and energy bar is served on a small counter. Kind of felt cheated. I’m expecting to eat something simple before heading to the road but ended up I need to find a place for breakfast. The room have no shampoo, conditioner nor a hair dryer. Never stay at a hotel with no hairdryer. The room smells with broken coffee table. I did not expect Extended Stay America can be such a bad quality.

Front desk was not impressive. Hotel was clean and grounds were pretty

The breakfast was ok, needed more fresh fruit.

Cons: They said they were out of shampoo and so I had to buy some. Pool was closed and that was one of the reasons I booked the property. Room smelt like curry but didn’t bother me enough to ask for another room. Sum it up: Breakfast is just coffee, tea and a granola bar or muffin but that is all you need because you can stock your fridge for what you need and have a full kitchen. The place works great for the price and for my needs of my trip. I would stay here again but I will call to make sure pool is open and bring my own shampoo.

The pool was out of order and was one of the main reasons I chose this hotel.

Staff very helpful