WoodSpring Suites Prattville - Montgomery North

They are very easy to work with and they keep the rooms very clean.

The place it very clean and the staff is very helpful.

The staff was very nice and helpful

There was NO FRIGGEN breakfast No instructions for anything. If you go out to your car late at night you better take your key , because you will be locked out

The room was clean and updated. The bedding was not very nice though. My biggest complaint is the room felt very humid. I would not stay again.

Laundry facilities are kept clean and getting mail here was a huge help. Staff always greeted me when I came in and out and they treated my dog really well too! I definitely recommend this property.

The location The customer service was awful. There was no television remote and when we called about it the woman hung up in our face! The towel looked as if there was fresh blood on it and stained! The floor was very nasty!

Room was dirty, smelled gross. we had 4 guests and were only allowed 2 towels. Front desk would not give us any extra. Would not recommend

Overall, a solid choice for an affordable stay. My main criticisms are that housekeeping never cleaned my room and I couldn’t get the WiFi to work. The room I was originally assigned was not ready, but the front desk person promptly assigned me to another room. So ok overall.

I had a situation where I requested to speak to the manager. One of the employees stated the manager’s name was Kimberly. Unfortunately, the manager never called me and I expressed the urgency 2-3 times regarding the situation. This is not good business practices. It shows a lack of care and concern since she is representing the hotel as the manager.

Only the attention from Mrs. Wanzalla. Nothing else. The service was terrible. We rented a room with a kitchen, but it never worked during the first week, even though we reported it on day one. Housekeeping was poor; they didn't change the towels or fix anything. Horrible.

Exceptional

Passable

N/A

Friendly staff, superb rate, convenient location to my work, clean, comfortable and spacious rooms plus delicious coffee every morning. I couldn't asked for a better outcome of my stay. This is my third booking N/A

Very good

They cancel my reservation , did notify , found out when I was trying to check in , this is the second this has happened , I have been coming to this location since the first weekend it opened. I don't what is going on They seem to not be able to keep staff and managers , hopefully this can get corrected.

Rooms were clean, neat, sanitary. Hotel had nothing else to offer. No breakfast-only coffee but was told no creamer. Desk shuts down overnight. Only 1 disposable cup for taking my meds.

Cleanliness could have been better.

Staff friendly and helpful. Will definitely book again. Cleanliness could have been better.