TownePlace Suites by Marriott Ontario Airport

Exceptional

Superb

It was a bit pleasant but not enough security on our first Friday night a drunk lady who was staying at the hotel started grabbing complementary water and throwing water all over the floors from the hall way to the elevator which was left on the floors and not cleaned becoming stained on the floor till Sunday check out Almost all every level of the hotel had ethier the stench of weed or every type of mixed food you could possibly smell I stayed on the 4th floor and also noticed that the windows did not have restraints to open half way instead opened fully which is not safe especially when traveling with your young one the bed was right next to the window one wrong jump could lead to serious injuries and one wrong trip you might fall out the window the staff was completely unpleasant and unaware that they are dealing with guests I was rushed to leave this morning on top of it I tried to book another stay for the night had taken all of my things out of the room because we were told to leave the room and that we would have to move to another room all to get to the lobby with all of my things and be told that we are going to be able to stay in the same room I mean this was probably one of the most ridiculous hotels I’ve ever stayed at and I pray for the next person getting a booking here I’d recommend you go somewhere else

Like everything

Staff was outstanding n Like everything

The room was very clean and spacious. Beautiful grounds and located close to shopping centers, restaurants and movie theater. The staff were friendly. Breakfast could have been better but was ok. Enough parking on the property.

Superb

Nothing They canceled my reservation without any reason. Rude and bad service

Because of this, we were left scrambling late at night while every nearby hotel was sold out. We ended up having to spend the night in our car, which was extremely stressful, uncomfortable, and completely unacceptable after paying in advance for a room. Very disappointing experience and terrible customer service. A reservation should mean your room is guaranteed, especially when it has already been paid for.

Front desk staff very lovely and welcoming. My only recommendation is to advise the free shuttle service (it’s called “The GOAT”) to fix their App interface because it asks you “by what time you need to arrive at the airport” and then proceeds to offer to pick you up between that time and 15 minutes after that time, which guarantees you’ll be actually arriving at the airport later than the time you selected to arrive there at. Plus when you add on another 15-30 minutes to pick up other guests at other hotels along the way as well as the actual drive itself to the airport, you’re looking at arriving there 30-60 minutes AFTER the time you selected to ARRIVE THERE BY. A really obvious error and common sense update that they need to make ASAP on their App to ensure that guests do not arrive late and miss their flight. Also this App also needs to update their GPS interface because when I first attempted it (inside my hotel), it insisted that I walk across a large shopping center parking lot with all my luggage to go to a different hotel to get picked up by the shuttle?!?!? How ridiculous is that, especially for the elderly and/or disabled let alone everyone else. I paid to stay at a hotel advertising an airport shuttle, so fix the App to ensure it 100% picks the guest up at THEIR hotel, as advertised.

The staff very helpful and polite. The hotel was clean as well as the rooms with plenty of amenities. The pool was rather dirty. A lot of leaves and debris. It needed to get cleaned but other than that, it was great.

I think the hotel was very clean, I am very impressed with how clean and neat everything was. Check in staff were very friendly. My only complaint would have to be checking out and the housekeeping staff, if check out is at 12pm why are we knocking on the door at 9am even with the “do not knock” on the door handle? Then again at 10:30am.. at that point I just grabbed my things and left.

Our room was pre paid we dod the deposit they told us one card did not work we showed them it did and they asked for my card charged it too and now they keep trying to charge us the cost of the prepaid room on top of two deposits

Not much. Noisy. Initially the AC and television were not working and maintenance had to come in - very inconvenient. Room next door very loud at 110pm , lasting for over an hour.

Easy check in, quiet, clean. Decent breakfast. Friendly and helpful staff. Great location. Good value. Parking fee

Parking fee

Breakfast and clean Noise outside of my room

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

Clean room. Friendly staff

Very helpful and quick. The property is very clean and helpful Everything was great