Holiday Inn Express Rawlins by IHG

Just a one night stay. Nice staff, arrived late with no problem. Good breakfast, but it ends at 9:30. No pancakes? Room was good, but shower did not seem like it was cleaned. We almost always like Holiday Inn Express. This one was comfortable, and met most of the standards that keep us coming back.

The 7 foot high shower head was too tall for 5 foot 5 me to adjust so the spray was awful. At breakfast the bananas were so brown that they mushed when touched and the pancake machine was broken. There are no dinner restaurants nearby, only a couple of fast food places. All in all a very disappointing stay.

Brameakfast area filthy, no one to clean tables and messes

Nice clean property and great breakfast

We arrived, the bill was handed to me and the word "jacuzzi" was scratched out in red. I asked the check-in person about that and she said that there haven't been any jacuzzi tubs "since the remodel" and that some of the booking sites haven't been updated yet. There were no signs of construction around, so I can't imagine how long the remodel has been complete, how no one has seen fit to make sure the booking engines are selling correct inventory, and how the property can find it acceptable to simply have a guest show up having paid for one class of room and receiving something less. I was actually too tired and too angry to ask for the MOD (knowing there wasn't a tub onsite to be had anyway). We got into the room and the number of things wrong with it are too numerous to list here. My husband is a contractor and his best guess is that the remodel wasn't properly inspected after it was finished. The most egregious mistake is that the bedside lamp on one side of the bed didn't actually turn off all the way - there was no dimmer switch (only "on" and "off") but the light dimmed down to something like a child's night light. No point in blackout curtains if you can't actually turn the lights off! Holiday Inn Express used to be our go-to place to stay in any city nationwide because of the consistency.

Clean room great staff .thank you

This hotel was great, clean, stocked, and comfortable. Service was exceptional.

I have become fan of the Holiday Inn Express hotels and actively search for them in any area I am travelling to. All of the properties that I have stayed at were modern, very clean and rooms extremely clean and comfortable. The added amenities (laundry facilities, weight room, pool and hottub, complimentary coffee and breakfast) are a perks to staying. All of the staff that I have interacted with are pleasant, courteous and professional. It is now the only hotel that I will stay at. Thanks HIE!

Breakfast was not what I was expecting. Very little options and not really worth your time to try. Overall the hotel was good and clean. AC worked and the shower was amazing. Pillows were not impressive but useable.

Staff was not friendly at all. Rooms were decent.

Clean, bright and super friendly staff. Bed was comfortable Nothing to note

Very clean, comfortable beds, nice breakfast

The breakfast buffet was one of the worst we have experienced at a Holiday Inn Express. There was 1 piece of turkey bacon, the scrambled eggs were burnt to the pan and the gravy was also burnt to the pan.

staff was great

Kim

Staff competently advised us on all details to make stay meaningful. Room was very clean.