Aloft by Marriott Reno-Tahoe International Airport

Great experience with the exception of the “restaurant” not really living up to the term “restaurant.” Room was nice, staff was delightful, but yeah, that isn’t a restaurant.

Exceptional

The staff has been super kind and professional, by accepting my reservation at 11:30AM. Saved me from a night on the airport bench!! There is no way to thank you enough!

Superb

The hotel overall was not clean. Our room had to be changed because there was dry blood on the comforter, and that confirms those comforters are not washed. In both room bathrooms, there was hair on thr wall shower, on the bathroom floor, and bed.

Exceptional

I liked that staff was friendly and knowledgeable. The place was super clean! And well stocked on towels and toiletries. It was a little loud. We could hear people talking when walking by.

The hotel was super upbeat and staff members were really helpful and friendly! I was 2 hours early for check-in and just asked if I could work in the lobby, but they went ahead and offered me a room instead. When I headed out to get some food, the manager remembered my name and asked if I was settled in or needed anything. Very thoughtful!

The Manager was amazing and answered all our questions. He was always available Long walk from elevator to our room door.

The Manager was amazing and answered all our questions. He was always available? Long walk from elevator to our room door.

Exceptional

Exceptional

Great location near airport and within walking distance to several decent restaurants. Very comfortable beds and clean rooms with a thoughtful layout. Nice fitness center. The early morning front desk attendant was surly and lacked basic courtesy, and the early morning hotel shuttle driver was dismissive and barely responsive, but the afternoon and evening staff was friendly and helpful.

Location and rooms. Tried to charge me for parking even though I did not have a car there and marked i did not on the reservation. Front desk staff was rude when I called and basically blamed me for not confirming with them when I checked out that I did not have a car. Morning fromt desk needs some customer service training.

Tried to charge me for parking even though I did not have a car there and marked i did not on the reservation. Front desk staff was rude when I called and basically blamed me for not confirming with them when I checked out that I did not have a car. Morning fromt desk needs some customer service training.

Room clean, had problem with one room, but staff took care of problem and moved us to another room and then fixed problems the next day

Pleasant

We trusted the Marriot brand and we were not disappointed. The room and bathroom were exceptionally clean, and everything was easy to find. We will definitely return when we come to Reno. Thank you for the lovely stay.

We trusted the Marriot brand and we were not disappointed. The room and bathroom were exceptionally clean, and everything was easy to find. We will definitely return when we come to Reno. Thank you for the lovely stay.

Good clean hotel