Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

good stay not far from rock&roll hall of fame

Clean room with good amenities and a good size. Breakfast was nice. Friendly staff.

I was able to enjoy the gym, pool, hit tub, and sauna. Will definitely stay there again and breakfast was delicious.

The hotel was nice and staff were super helpful and friendly but the neighboring motel 6 was a bit sketchy and had lots of people loitering around.

Very good

It took about 3 hours to get the bedding for my son’s bed (pull out couch). Card reader on rooms would take up to 10x to work, and some only worked if you pulled up on the handle. Not a bad place on a budget.

Breakfast had plenty of seating and options for us and our kids to enjoy. The staff were quick to clean tables after others finished their breakfast and started their day. Check out was quick and easy as well.

Superb

Misclick on dates leads to immediate no show and no refund, what a joke

Room and property were very nice and clean Would highly recommend

was a nice hotel

The staff was pleasant, the room was clean and breakfast was tasty.

Nice clean bathroom with new fixtures. Complimentary water bottle at the registration. Clean room.

The beds were comfortable. The pool and especially hot tub were dirty and in disrepair. The staff were not friendly. We had to ask multiple times for towels and the staff seemed bothered by the request. The room smelled terrible like wet towels or mold.

The breakfast was good. Better than most. It was clean and just what we needed for a one night stay. Location was good

The hotel felt safe and clean. We did not stay for the breakfast.

The property, as its name suggests, lacks quality. For instance, there’s a broken tile at the entrance of the room that hasn’t been replaced in a while, which isn't ideal for children using the bathroom. Additionally, the carpets are not well-maintained. The parking area is also quite unpleasant. However, the front desk staff is great. Multiple cars were damaged in the parking lot, and no one took responsibility for it. Even management didn’t call back or show any courtesy. Since the camera is not working, we need to prove the damage to the insurance company.

Multiple cars were damaged in the parking lot, and no one took responsibility for it. Even management didn’t call back or show any courtesy. Since the camera is not working, we need to prove the damage to the insurance company.

Got this because it was right off the highway and it had 8 for reviews. The

Stay was wonderful, staff was very polite and helpful. Room was clean. Parking was our only concern.