Americas Best Value Inn Richmond VA Midlothian Turnpike

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Staff is very friendly and helps and accomodates your needs

DO NOT BOOK THIS HOTEL. There were several questionable characters hanging outside the hotel. 3pm in the afternoon the staff was not at the front (who sit behind bulletproof glass). The property was completely unkept. There is absolutely no amenities and no breakfast offered as advertised. The room was a smoke free room, but when you walked in the odor of smoke and mold was embedded in the room. The furniture was stained and torn. The fridge was dirty and smelled. I didn’t even get to the bathroom before turning around. I went to the front desk and just started to explain the smoke odor and before I finished my sentence the employee rudely offered me a refund as if they already knew the hotel was not suitable for children. It was so infuriating because we ended up paying $400 for a last minute hotel, parking and breakfast some place else. We spent at least an hour looking. This is a rare experience with hotels.com, but one that I won’t forget.

Especially with that hotel being in the condition that it's in. The covers and sheets are dingy with holes from cigarette burns and whatever else in them, The bathroom was clean. They had a jacuzzi tube in the room, but it did not work. It was nice for the price of it, but if you ask me, I would have been scared to lay down in there. However, I was renting it for one night for someone that really needed a place to shower and rest for a while. I would never rent a room out here again.

Had beg bugs and mold in tub

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Bedroom was dirty and the bathroom and the walls were dirty the carpet was dirty it had stains on the sheets I asked the lady for a clean sheet she cursed me out and told me to get out my room very disrespectful

Cooperative and understanding

No one came to the front desk until after 5-10 minutes of knocking. When she finally did show up, she yelled at me and would not grant me the room that I had prebooked. She called me a bad person and threatened to call the police - only for me asking for the room that I had already paid for. I will call my credit card to make sure I was not charged. I had to drive down the street and find a new room. Terrible customer service!

Cooperative

Enjoying the quiet

It is a damn fine establishment.

Nothing They double charged me for the stay ! Which am having a hard time to recover . The room was filthy and the bathtub was black from dirt. It had drug paraphernalia in the clothing drawers and addicts paraded back and forth all night preventing me from getting sleep or feeling safe

Very, very bad place very rude staff. If you want get sick, I recommend you to stay in this place very dirty.

What breakfast Dirty carpet, room had a weird odor, dirty curtains with holes, people in the next room had a dog constantly barking, people above me had a fight.

It was a shabby shack with sketchy people inside and out.

Its old and stained and what you expect for the price. If you need a place to sleep it is that.

Absolutely disgusting experience. This motel has some of the worst customer service I have ever experienced in my life. The room was already bad enough, but when I opened the refrigerator and found roaches inside, I was beyond disgusted. I immediately took photos and went to the front desk to address the issue like any reasonable customer would. The woman at the front desk, who acted like an outstandingly rude little girl instead of a professional employee, became completely erratic after I showed her the pictures. Instead of apologizing or trying to resolve the issue, she snatched my room key, became hostile, and told me to “call the police” if I wanted my money back. Imagine paying for a room with roaches in the refrigerator and being treated like YOU are the problem. No accountability, no professionalism, no customer service, just disrespect and unacceptable behavior. If management allows employees to treat paying guests this way while renting rooms with roaches, that says everything you need to know about this place. Save yourself the headache, the filth, and the disrespect. Stay anywhere else.

Very rude front desk lady. She threaten not to give me a room for a prepaid room..that was so disturbing