Med City Inn & Suites - Mayo Clinic Area

Hot tub didn’t work again

A terrible place- We arrived in the evening. The guy that checked us in didn't seem friendly. We went out and ate supper after check in. When we got back, it was late. We should have checked the room better before we left to eat. The ceiling in the bathroom had a big bulge, and the bathrm exhaust fan was broken. Their were spider webs on the ceiling in the bedroom. We had an appointment at hospital the next morning, so seemed too late to find another place to stay. In the morning, the "breakfast" was hardly anything. And I didn't trust what I saw. After we finished the appointment and came back, we went into the room and water was leaking down from the bathroom ceiling onto the toilet. We quickly left and found another hotel for the remaining days of our stay.

It would have been nice to know the pool etc was under repair. It’s an old hotel but the rooms were good. It has quick access to about everywhere in Rochester. The staff was great even bring a new card to us when ours failed on the 3rd floor. The food was good as well.

It was fine Price

I supposed for the price, it wasn't the worst stay ever, but still pretty disappointing.

Quiet and comfortable.

No pool or hot tub no ice on any floor and the lobby men’s room was a disaster was genuinely happy to leave

I stood at the front...

We liked the location and free shuttle service to the Mayo Clinic Facilities. Also liked the size of our room. Hotel is dated but clean. Un fortunately the pool was closed for maintenance the entire week we were there.

Overall my stay was good but they could use better beds

One pool and the hot tub were closed while we were there.

Checked in to 2 rooms, one room the lock was not working properly. Tried to tell the front desk and they just gave us different key cards. Tried to tell them it was the lock itself but they just were not getting it! Finally after 3 tries they gave a different room. That room the TV wasn't working. Tried to call the front desk. No answer. Walk down there and the guy has ear buds in watching something on his phone. Tell him about the TV he tells me to just reset the box, Tried to tell him that was not the issue but he wouldn't listen. And he said the phone wasn't working at the front desk 🙄 I gave up for the night. Next morning tell the new guy at the desk about the TV he says he will fix it, the coffee machine also is not working! After being gone for about 5 hrs get back neither rooms key cards will work and the TV is still not working. Have to go down to desk again for new key cards and ask why TV not fixed. New guy again and he was never told about TV!!!! Coffee machine working. Finally this guy fixes TV. Pools are closed for "maintenance" key cards won't work to get in there for ice machine. We were on second floor and that ice machine was not working! Stayed for 3 nights and constantly had to get key cards reprogrammed. Have stayed there a few times prior, always had some sort of issue with something but this last time will be the last. Never again ever!!!! Never offered a refund or even a partial refund.

Rooms were clean and the room temperature was comfortable. We did not spendmuch time there, as we were at Mayo Clinics most of the time.

Good price close to my visit

All went well

Staff very good

They were very accommodating when my Mayo Clinic appointments were done early.

Could have stayed one more day, but the food was so gross, it dragged everything else down. Biscuits had green mold and white fuzz growing on them. Coffee was terrible all three days I tried to drink it. Too many grounds were used, by as much as 30-40% guessing on how black and syrupy it was (probably from sitting too long). Hot tub and kiddie pool were not working.

Only one ice machine working. Whirlpool out of order. Kids pool also out of order. Carpets dirty. Bedspread stained.

I've stayed at this property three times, room was clean and comfortable. I slept well. The only negative things are that in suite units, the stove burner pans aren't the correct size so pots and pans sit at about 20-degrees while on the burner - otherwise kitchen is well-appointed with plates, silverware, knives, cups, pans, etc. except guests are required to bring their own cutting board. Dishwasher was fine and soap was provided with the room. The motel check-in system seems to be defective with room keys becoming deprogrammed for no apparent reason. The staff blames the guests for not taking proper care to prevent stray EMF from wiping the keys, but I spoke with another guest that had the same problem, so it seems the main problems lies with the computerized keying system. This is a problem when carrying luggage (luggage carts seem to be a scarce commodity) because the staff usually sends guests to the back of the building, so if you can't get in because the key no longer works, you have to walk completely around the building to the front desk, with luggage, before you can return to your allotted room. But the cost of the room is very reasonable, so there's a balance to be considered between expectations and complaints.