Quality Inn Roseville-Detroit North

They did not have our room available.

My room had holes in the wall, leading into another room that looked like a maintenance room. My room stunk and smelt like urine.\n There was an additional deposit for my room that I didn't even know about until I got there. It said there was pool access and they told me they had no pool, it was not worth what I paid.

Didn’t like that the pool wasn’t open and that the shower needed to be updated

The Staff was Excellent and Friendly. The bed was very comfortable! The extra facilities were really nice! Just wish it kept the giant swimming pool....

I reluctantly stayed there the first night, but after finding feces on the wall on the bathroom wall, the bathtub not draining, bugs on the floor in the lobby, I left that morning and did not stay the second night. It was a bad experience. I did not feel safe and I did not sleep well that night. In all my years that I've been staying at hotels that are sponsored by choice plus I've never stayed in such a disgusting place. They need to be inspected by Choice Plus.

The building was old and had a minor odor. The rooms were okay some have portable air conditioners which were a bit noisy.

The staff at this hotel were incredibly disrespectful and unprofessional. Most concerning, they directed religious slurs toward my father during a confrontation. The way they behaved toward him was completely unacceptable and discriminatory. When I attempted to address this behavior and hold them accountable, the staff refused to take responsibility. They explicitly stated that they are not operating as a Quality Inn and are instead "privately owned," using this as an excuse to avoid any standards of conduct. Furthermore, they refused to provide contact information for any corporate office or ownership group where I could file a formal complaint regarding their behavior. If you are looking for a safe, respectful, and professional place to stay, look elsewhere. The complete lack of accountability and the hostile environment here is unacceptable. I strongly advise against booking a stay at this location

They charged me a security deposit because of a face towel that had coffee on it. They also asked me not to pay through Hotels.com, saying the price might not be correct. But isn't the price on Hotels.com advertised by them? I noticed the price on Hotels.com increased during my stay and changed back after I left. I found the employees to be unprofessional, and I felt I was treated unfairly. I cannot recommend this hotel to anyone.

Room clean Staff great parking is good Breakfast not that good, need improve.

Everything was clean and fresh

This facility appears to be a homeless shelter. Notices on door to "tenants". People pushing shopping carts, carrying grocery bags as if they live there. Dark and gloomy reception desk...scary!

I like the location and the front desk staff they are very nice and helpful and friendly. I don't like the chairs in the dining room breakfast area it's very dirty and all the carpet in the hotel and in the rooms dirty.

Breakfast good/location great Can't take breakfast to your room.

It was quiet First room was missing things they had a ac unit in the middle of the floor you have to walk nearly a mile just to get to your room you can't take your breakfast back to your room

Very clean. Quiet. No breakfast that I could find

This was a amazing stay… the staff was amazing one staff keep everything professional due to a customer being very rude that made me smile I recommend anybody to this room they are just like home

The wake up call. The receptionist was not very helpful, personable and not understanding of our situation.

Never again took my money receptionist was the rudest person ever... I called to tell them about car trouble and was stuck on the highway but no answer then took my 73 dollars and I slept in my car

It was nice, the pool and workout area was nice. They had no refrigerator no every day house cleaning and they had bedbugs.

Was given an itinerary and receipt indicating my credit card was charged for 5 rooms. Arrived at hotel a little after 1AM to check in and I was told that my rooms had been double booked to someone else. No refund, a too bad about your luck attitude. Dispute filed with my credit card / Bank.