Key Inn Roseville

I booked the room and paid for it online. When I tried to check in I was told I needed to give another $100 deposit for incidentals. It didn't mention this in the platform used to book the room and I didn't have the cash nor a way to get the money at the time. I explained to staff how I just came from the emergency room and was unable to drive as I was given a heavy dose of pain medication. Didn't have my debit card with me the time offered to write a check from my company checkbook. Was told no. Asked for a refund and was told no. Had Hotels staff contact the hotel to attempt to get the refund or get the deposit lowered and they also were denied. This was now 12:30am or so. I consider it very poor business and it should be considered theft.

On going construction, dirty . Bed comfortable, cost okay, location good

This was a case of you get what you pay for. The room was relatively clean and the staff helpful but there were no comforts. No place to hang up clothes, no extra pillows and no ambiance. The room air conditioner was loud and the toilet made a ghastly soundd when filling after flushing.

Most comfortable bed and pillows. Very quiet area.

We didn't stay not pet friendly and didn't stay or dog couldn't stay in car

A bug was in my bed

One of the worst places I have stayed in. You can tell zero upkeep has been done to this place. Their sign is missing. The floor of the room was sticky. Later at night I notice ants crawling all over. Big gap in the bottom of the room door. A cricket got in the room. Walls so thin I could hear the tv behind my bed and across the hall. My tv struggled to load anything. No actual channels. Fridge to gross to put anything in it. Its turned of and closed. Between 11pm and 3am cars kept coming and leaving from the location. I slept on top of a pile of cloths in fear of getting bed bugs. On top of this they wanted a $100 deposit. There was smoke damage to the walls and cigarette burns already in my bed. I took photos in fears they would try to keep my deposit. I got maybe 3 hours of sleep in this dump. You couldn't pay me to come back to this place.

1. It is not at all what it looks like in the pictures. 2. Front desk staff claims to have no idea how to help you with anything. 3. Initially had a four night reservation, ended up staying only one night due to the abhorrent conditions. 4. They charge your entire stay up front once you check in, then claim all hotels do it. 5. My requests for a refund of the remaining three nights have been met with either ignorance or a blatantly intentional lack of response. This, despite my request to cancel in person the night I stayed there, adhering to their cancellation policy, which includes a hotel 'inconvenience' fee of the second night, despite their claim of being 'fully refundable.' 6. They actually have a sign in a plastic placard on their front desk giving you the email address to use 'if you have any legal claims against the hotel.' Seriously. Right there on the front desk to welcome you. Big red flag. 7. The bathrooms are peeling apart and the sheets look like they have not been washed in over a month. I slept on top of the bedspread. 8. The 'continental breakfast' was dry toast and a packet of marmalade. They also had milk, but God knows how long it had been expired. 9. These people are trying to take advantage of folks looking for a cheap place to stay. I get that things are just more expensive now, but please, please, please look somewhere else. This place is not worthy of a dime of your money.

It was ok! Lil mildew smell from erosion in the walls, but otherwise it was OK

I did not like the fact that the man at the front desk just hung up in my face because I tried to ask him when he changed my room to a smoking room because you guys did not give me the option for smoking or non-smoking and I don't like his attitude he hung up in my face and it was a cup and all type of stuff in my room left in my room

I was under the impression breakfast was included when I went the first night no breakfast was in area. There was signs posted throughout building that food wasn’t allowed to be brought inside rooms which is insane. Rooms weren’t cleaned throughout the day.

Room was dirty. Dirty toiletries left out. No hot water. Dude nodded out in the lobby with hand down his pants.

Dusty room, staff didn't help much when asked to clean. Had an allergy right away.

The Roseville hotel is under remodeling the men start at 5am in the morning all week working on these rooms on the 2nd floor over my head. I spoke with front desk about the noise and was told that he would check on it still the noise is unbearable and all week no sleep. I wouldn't recommend staying here. The dropping of tools, loud air compressor, drills, hampering. Again I wouldn't recommend staying here. Apparently there don't care about the guest stay here.

Bathrooms were fresh remodeled...very nice for the bargain Price

That’s it

what to say. The man at the front desk was rude. Mad because the room was booked online. The pictures do not match the hotel...while the outside is having a make over the inside....not so much. The elevator is wrapped in moving blankets, cardboard and duct tape. The smells in the hallway..BO, dirt, who knows. The room was small, the beds are comparable to a hotel 1.5. The bathtub had square stains and looked like at one time was painted and peeling. 35 burn marks around the sink. My son wore his slides in the shower and I did not sleep under the covers. In the morning leaving there were clothes laying on the floor at the desk. On a positive the lady at the desk in the morning smiles and told me to a nice day.

A lady gave me free upgraded room from queen bed to king bed size for free! She very sweet person! Staff are friendly and understanding! Thank you!

Everything was ok but the hotel worker was very very rude to me and my disabled mother, he did not want to help with finding a cart to help us carry our luggage instead was very rude and was yelling at me and my mother and was demanding us to not drag our luggage which was very heavy and me and my mother was very weak and tired to carry and he refused to help.

Keep up the good work