The Citizen Hotel, Autograph Collection

Superb

Always a great experience. Also take the time to have dinner at the restaurant, The Grange, it is excellent!

Exceptional

Exceptional

Disappointing

Exceptional

Everything was great. The only issue was we had 4 people in our party, and they only had 2 bath towels in the room, We had to go ask for more. That was the only issue if you can even call it that.

Comfy, clean

It was a little disappointing. Staff was great. We were on the 8th floor. They had a wedding party on 7th floor. Loud music, loud crowd. Drunk party members slamming doors and yelling (obviously they were having fun) but it was hard to avoid the noise

Amazing time at this hotel, staff is so friendly and kind.

Room was small but very classy and clean, great view from the window and windowsill to enjoy it from.

Clean room great staff good food at restaurant

Excellent staff - very friendly and attentive. Great location and top notch overall.

Beautiful hotel

Very sketchy neighborhood. Drugged out aggressive gremlins. All store fronts closed. Great restaurant but you are a prisoner to the hotel. Dangerous area. Stayed here 7 years ago. Great then, bad now.

Great friendly customer service!

Beautiful property, excellent restaurant, great valet staff & the front desk was super!

The room and bed were lovely. The linens were very comfortable, and the room service was great for breakfast. The TV has lots of options to watch, and the staff is also very friendly. The only thing that could have been better was the shower door did not close properly. Overall, it was not really an issue as there was not a big mess or anything.

Beautiful hotel! Valet service was right on time!

But kind of inconvenient to load and unload luggage in my opinion. With kids, it's kind of dangerous in my opinion. There is no parking near by at all. Therefore, I decided get the $49 valet parking. It takes about 15 minutes to retrieve the vehicle, so make sure to text them ahead of time. The staffs are so friendly and helpful. However, certain amenities didn't work well. The fridge in our room didn't work. We called they staff, they came and fixed it. Was told that it will cool down in 10 minutes. Nope, didn't cool down a little, just a little in the next morning. So, we had to grab ice to ice our milk. Ice is only on the 8th floor. The tub plug did plug well, so couldn't make a bath for the baby unless we use a cloth to plug. For it being over $300 for a stand kings room, I expected everyone to work well. One of the little table stand was floppy as well, couldn't use it to set drinks on. But it is a beautiful hotel with friendly staffs.