Best Western Plus Roland Inn & Suites

The hotel was great and hit all of the boxes needed for our small family trip. The breakfast was our favorite part. The gym had plenty of options. The hotel is a bit on the older side but it’s renovated. Overall it was amazing for the budget.

Excelente desayuno trato muy amable

The room was clean and the staff was friendly

Clean room, great staff, great stay

A C was cold no problem with that. Staff was polite and helpful. Room was clean. T V system sucks though. Got to go through a lot of effort to watch what you want. You just don’t turn it on and flip through the channels.

Clean room, pretty okay breakfast nothing fancy though, serene environment, and not far from downtown if that's in your plan.

Location was great for going to a concert at Frost Center!

The staff was very nice and helpful and anticipating our needs. Breakfast was decent, air conditioning was perfect and not noisy at all, the room can be cleaner (carpet), but overall a great experience.

Great

The room had a smell that could have come from mold. The refrigerator did not work but they did replace it. The key card machines on the outside of the building were not working so the doors on the side of the building were left open which is not safe.

Staff was very friendly, breakfast was so good, the only thing it was our room didn't have hair dryer we ask for one but it was late for me to dry my hair

We had a nice stay. We had a situation with our door key and the front desk guy was very nice and helpful. No complains.

Ana Alemán from Best Western notified Expedia that they could not accommodate my stay, so Expedia contacted me that Best Western had reached out that they could not honor my booking so Expedia helped me find a different hotel. However Best Western ended up charging me for the room due to no show. Expedia tried to work with them on getting me a refund and they kept denying and said they charged me due to policy and no show. I was very disappointed. I will continue to fight this refund. I would have stayed at the Best Western if it wasn't for them calling that they couldn't honor my booking.

Room was dirty and shower floor had no grading so water got everywhere.

Great

Room smelled like dog. Shower with poor water pressure. Pipes made weird screeching noises that kept me up.

No complaints great service

The only good thing was the parking lot. No hot water, Bed sheets were stained.

Exceptional

They tried to give us a room that didn’t close or lock. The maintenance guy forgot to record that they were fixing the door.