Best Western Plus Roland Inn & Suites

We had a nice stay. We had a situation with our door key and the front desk guy was very nice and helpful. No complains.

Ana Alemán from Best Western notified Expedia that they could not accommodate my stay, so Expedia contacted me that Best Western had reached out that they could not honor my booking so Expedia helped me find a different hotel. However Best Western ended up charging me for the room due to no show. Expedia tried to work with them on getting me a refund and they kept denying and said they charged me due to policy and no show. I was very disappointed. I will continue to fight this refund. I would have stayed at the Best Western if it wasn't for them calling that they couldn't honor my booking.

Room was dirty and shower floor had no grading so water got everywhere.

Great

Room smelled like dog. Shower with poor water pressure. Pipes made weird screeching noises that kept me up.

When I walked in and asked if there was a room available. Person said no. Looked on line there were several. Friday Saturday and Sunday. No housekeeping. Had to use same towels me and 2 kids. Tv was possessed. Would turn off and on alone. Kept changing channels alone

There was not hot water at all! I had to turn on the shower and let the water run for a few minutes to feel something different from the cold water! The mattress were not the best you can feel every move and sounds as u sit or lay down on them! Lastly it was suppose to be breakfast included and we were excited about that! As me and my husband walk down to the lobby at 7:45am (breakfast was from 6am@9am) there was only toast and some scramble eggs that they weren't even done correctly, no more options, no nothing , very disappointed, ended doing a DoorDash to have a decent breakfast before us start our driving of 5 hours back home!

No complaints great service

The comforter and pillows were great! Our air conditioner was dripping water all over the carpet which was wet and had been leaking for some time. They had air fresheners all over the room. Terrible water pressure and barely hot water... really just warm. Was not impressed with their breakfast either.

The only good thing was the parking lot. No hot water, Bed sheets were stained.

They tried to give us a room that didn’t close or lock. The maintenance guy forgot to record that they were fixing the door.

The hotel was short staffed which caused there to be no cleaning of our room on our 4 day/3 night stay. Very good breakfast but with their being limited staff for such a big hotel it caused there to be a lot of shortages in food. I’m not a high maintenance person and appreciated the competitive prices but if your someone that can’t do with short comings you may stay somewhere else.

Very friendly staff and nice breakfast.

Shower was not hot, rooms

Everything was great

Nil Nil

Room was very humid sheets were dirty. Restroom was dirty shower door did not stay shut while in the shower.

Clean Water pressure and temperature in the shower.

Very friendly and helpful staff