Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

The fact that they cancel my reservation and I was not notified until I got to the location

Employ attitude is not great

There were ants in my room and the gym was being used as storage so you couldn’t utilize the area. Also the breakfast was never stocked. One morning there was no plates or milk , then next there was no eggs. The vending machines on the property did not work so no snacks or drinks could be bought.

Clean room, friendly staff, all the amenities I needed, conveniently located, and tasty breakfast in the morning

The staff was very friendly, room was clean, had all the amenities I needed, and was conveniently close to where I was going

Sleeping at night was difficult since hotel is closed to a major highway. Breakfast was poor quality, no choice for nutritious items. Ice machine had no ice.

Ok

Old hotel limping along.

Nice, clean very nice place to stay Very nice clean convenient

Location was great and the staff was very friendly Nothing comes to mind

Coffee pot didn't work breakfast lack luster

The breakfast could be better. The location was excellent, in reach to where I needed to be. Room cleaning Service .overall it was acceptable

Espantosa experiencia, después que estábamos en el hotel nos dijeron que solo habían habitaciones para fumadores. Nosotros no somos fumadores. Llegamos a media noche y no tuvimos más opción que quedarnos en una habitación con un espantoso olor, con el lava manos tapado y adema el techo estaba en medio de reparaciones o algo parecido. Tenía dos colores diferentes de pintura. El sofá tenía muchos huecos en la tapicería. Muy desagradable experiencia.

The business center was closed during my visit, but the desk was upfront with me about that and allowed me to study in the lobby/breakfast table area. Literally no complaints except the soap was a little hard to rinse all tge way off my hands.

No creo volver a este lugar en primer lugar no se puede ni calentar algo en el microondas por qué si no se va la luz , seguel director cuando llevas mascota

Everything was good to stay there thank yall

Owner is not customer friendly at all.

The room was clean, the staff was friendly and helpful.

The room was hot, even with a/c at 67. Addressed it with front desk and we were told that the homeless people would cut a/c wires and sniff coolant. They could provide another room but it would be the same.

Jesse was awesome greeted us and helped us with the booking but for the facility itself nasty and a very outdated hotel.