Courtyard by Marriott San Antonio SeaWorld - Westover Hills

Good

Pool manager yelled at and scolded my 8yr old son on his birthday trip. Asked to speak to the manager and he proceeded to cuss. I would never recommend anyone with kids ever stay at this hotel. Upper management has still not returned my calls and is dodging my booking company to issue me a refund

Upon arrival the staff was very informative and friendly. We had a king size bed and sofa couch room, but upon arrival the Ac in our room was not working. We gave it some time then asked the front desk who sent the Hotel Engineer up to check it out. The air unit was going out, so he worked with the staff to get us I a new room. We ended up with 2 queen beds which was fine. In the second room the tv would t work but we didn’t plan to use it so it was fine. The Bistro for dinner was very good! My spouse had the Ribeye steak and it was soooo good! Overall our stay was very pleasant and the staff was wonderful. Also it was convenient to easily get to and from Sea World as well as several good restaurants.

The pictures were obviously taken when it opened. It’s not as bright and beautiful. I don’t think the swim up bar has been used for a while. For the price of this hotel and the fact that you had to also pay for parking and breakfast and a cooler it’s not worth it. The gentleman at the front Chris was SO HELPFUL. I had read a comment from another quest that they had issues checking in after midnight. Our flight was delayed by 3 hours. I called the hotel and Chris assured me they would not cancel my reservation and he actually checked me in so when we arrived at 3:30am it was so much easier.

NA

This was a really nice place with super great staff. The only reason I gave it a 4 and not a 5 is because the beds were not comfortable at all. We didn’t sleep well. Even the kids had trouble sleeping because of the beds and usually they can sleep through anything.

Room was dirty and also smell bad try to get change to another room they were very rude and told me they couldn’t do anything about it was very disappointed other then that everything was great bar was good pool was good and clean

Starbucks was only open certain hours during the day. There were ants in the bathroom. There was construction right next to us. It was only loud one day. Pool is nice and big. Parking is paid and located in the back lot unless you’re lucky to find a spot in the front.

A

Nos fuimos muy decepcionados fuimos con una niña y me dieron una havitacion al lado de una construcción con olor a polvo.y a pintura qué se sentía en todo el pasillo la habitación la hicieron una sola vez de en una semana y a mi madre nunca pedi.las habitación juntas y me dieron una en el 3 y otra en el 4 y ni nos dieron la despedida no se lo recomiendo a nadie.la única amable la bactender joven del bar

Overall, it was an excellent stay. 1 thing to note however, the entire outside back patio where the pool was was absolutely crawling with roaches. They were literally everywhere I looked. But again, other than that, everything else was perfect. Thanks

Awesome staff, great Bistro food and nice pool. Room was very clean. Close to base for graduations and other events.

Parking is extra and monitored. That was dissapointing.

The pool had poop in it and they didn’t shut it down after being notified. There was poorly painted repair work around whole faculty. The pool had wood rot exposed. The bathroom fixtures were rusty in the room. Just a poorly kept hotel for the price and advertising its “sea world” to entice customers to stay there. Will not be staying here again. I’ve stayed at numerous hotels at all different price points and this was the worst.

Family friendly hotel. Enjoyed food onsite and pool.

Room was not what I expected also nothing with was stocked no towels no tooth paste

The biggest issue was housekeeping. We were told rooms are not serviced until after a four-night stay. During our visit, our trash was never emptied, we had to request clean towels, and we even ran out of toilet paper and had to call the front desk for more. Basic necessities like these should not require guests to ask. We were also disappointed that the swim-up bar wasn’t open on our first evening. Since we were celebrating my husband’s birthday, it was one of the amenities we were looking forward to enjoying. The pool area could also use better maintenance. The windows overlooking the indoor pool were covered with what appeared to be hard water stains, making them look dirty and taking away from the overall appearance. Customer service was inconsistent. Cris was outstanding—friendly, welcoming, and genuinely helpful. He made us feel valued as guests. Unfortunately, not all staff members provided the same level of service. Overall, we left disappointed. We expected better housekeeping, cleaner facilities, and all advertised amenities to be available. I hope management addresses these issues so future guests have a better experience.

Hotel was ok - but was told we could park anywhere and we all woke up to tickets on our cars for parking.. not ok!!!

Parking is not included. Good thing 6min away from sea world.

Excelente all the stay i loved