DoubleTree by Hilton San Antonio Northwest

Clean rooms!!

Staff friendly

Pool needed to be cleaned, TV wasn’t working, Maintenance said we didn’t know how to use it. We did. It wasn’t working, but when we went into the room when he was there, he started getting upset at us. Complaining about other maintenance issues from other guests. Very unprofessional. We also had to walk 4 flights of stairs when we checked out because the lights went out. Only one elevator and the one that was available would shake. We have stayed there three times. This will be the last time.

Elevator dysfunction made it untimely going back and forth to our room. Kind of ridiculous only one elevator was working and not to it’s full capacity.

The area around the hotel is okay. Seems the hotel is skimping on some things, like the A/C was not on in the hallways to the rooms or was turned very low. Also, it took 2 days to get the Hilton Honors water replenished that you get with check-in. Otherwise, the rooms are clean and beds are comfortable. The convenience of the restaurant/bar is nice.

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It was a busy weekend with the holiday so I understand a few things. There was only 1 working elevator. It was very shaky as well. It was very dirty. The hallways were stale and hot. Room was decent. Comforter had yellow stains and shower had hair on the wall. We went for the location to Fiesta Texas which it was fairly conveniently located.

“Overall, our stay was good, but we were disappointed with the elevator. It was extremely slow and there was often a long wait due to the number of guests staying at the hotel. We also noticed several vehicles parked improperly, taking up extra spaces and making parking more difficult. We hope these issues can be improved for future guests.” ⭐⭐ ☆☆☆

Exceptional

Got the place for someone else and they did not complain

Clean. Spacious. Good location. -

Exceptional

Exceptional

Room was clean enough, one elevator down and the one we rode in sounded like it was also about to break down. Never anyone at the bar to serve during our stay. Landscaping was awful, weeds and unmowed.

No breakfast, location was good Cost was not what was posted on app…. No water pressure. Water tasted and smelled bad. House keeping arrived at 18:30, way too late.

Exceptional

Everything Anything

Very good

The breakfast was great also the server was very generous. Our room look very nice and cozy we didn’t want to wake up and check out.

Hotel was fine. We hadn’t stayed at a Double Tree in many, many years. The Double Tree quality wasn’t up to the standards we remembered it being in the past, but the pricing matched the stay. The AC seemed to reset a couple of times during the night and we’d have to wake up to lower the temp back down. San Antonio in general has gone downhill…all areas have their own level of sketchiness…including the La Cantera area (slightly sketchy, on a scale of none to very sketchy). On the bright side, the staff were wonderful and the room was fairly clean.