Grand Hyatt San Antonio River Walk

God

Me gustó la posición pribilijiada en el paseo del río

Great

Stay was great, bed was comfortable, pillows looked puffy, but once your head hits them, they become flat and uncomfortable. The staff was amazing. Roudy teenagers in the pool, they were acting horribly, a police officer (or armed security guard) walked by, and some hotel staff too, but never told them anything. They sort of ruined the pool experience, but other than that, all was great.

That the room that we were stayed is amells like pee stinky the bes feels wet

Maybe because it was 4th of July I did not get the high quality experience. The front staff was very nice and helpful. Valet parking took over an hour upon arrival. I had security knock at my door at 3am saying there was complaints that my dog was barking since 3pm when I did not even check in till 6:30pm. It did not add up, my hallway was loud all night due to people coming back from concert. Elevators took so long had to use stairs several times. I’m sure this place is great but I did not have that experience.

Had a great stay! The hotel was clean, comfortable, and the staff was friendly and welcoming. Check-in was easy, and everything was well maintained. I would definitely stay here again!

I was not impressed by the FDAs during check-in. It was our first time in the area and hotel. We had several questions regarding the festivities- I was pretty disappointed that FDA really wasn’t informative. Once we got to our room there were several hairs from the last guest :/ located in the bathroom. Our room was nice size but was dusty in some places. Extremely disbursing was the pool area, we left our belongings and pool towels on our lounge chairs- as we left to our room to grab more sunscreen and waters - our chairs were taken by other guests!!!!! After paying 1k for our short stay that was ridiculous!! And breakfast was not included! Second night went back to the FDA to ask again about the festivities this time they were rude! Talking over my husband as he asked questions! Never ever again will we stay at this hotel! We felt like we were nobody’s… paying a hefty price you think we would have gotten better QUALITY of service and perhaps breakfast. Just FYI- hotel please make arrangements prior to your guests arriving during a busy weekend - do better in all areas..

went for the Ye concert, which was also on the 4th of July. They had such a festive environment.

Rooms were clean. Elevators could be cleaned more often during the day.

It was hectic because of the FBLA convention, but that wasn’t a big deal - just thousands of teenagers. lol The only negative was the Moda restaurant. We had a wonderful waiter named Gilbert, but we had hair in our pancakes and both times we ordered pancakes they were burned badly on the bottom. The location is perfect if you’re traveling with kids. There is SO much to do in the area.

Every time we visit every thing always great from the hotel to the restaurant Ruth Chris. Will stay here again

New TV in the pool bar

It’s good

Very clean somewhat fancy.

The stay was nice. Staff was friendly and accommodating.

The room was not clean upon arrival. We noticed dirty surfaces, an unclean bathroom, and overall poor housekeeping, which made us uncomfortable during our stay. For the price we paid, we expected a much higher standard of cleanliness and service.

Everything was excellent!

The staff availability on a daily basis. With information and attending to just basic needs of the customers. It was fantastic. The taxes at the departure.