Hilton Palacio Del Rio

It was worth it for one of the busiest days of the year. I expected some delays. However, the “stairs” (we were on the 8th floor) only exited to the street, and it was an alarmed door. Which meant we had to climb back up and wait 30 minutes for an elevator. Other than that, everything was great.

The room was ok the balcony door was hard to open and the A/C wasn’t cooling enough plus you couldn’t move it, and the shower didn’t have enough water pressure. Other than that hotel was nice and the breakfast was pretty good.

Great location. Would like to have seen less politically motivated movement signs, especially with children. But it was overall a great experience!

We had requested breakfast online they did not honor our Expedia reservation

room was clean and comfortable staff was very helpfull and breakfast was awesome

Waiting time to get valet parked car was about 45 minutes. Wait time to get o elevator was long. Too many people and not enough elevators.

The room and especially the view were great, we really enjoyed our stay being on the main section of the riverwalk. Pool was good but not great, could have been a little cleaner

We loved our stay at Hilton Del palacio! From the moment you are greeted by Valet the staff is so attentive. The amenities at this hotel and location are the best! You are right off the river walk so many choices for restrants and entertainment steps away from your hotel. The riverwalk boat tour is also across from the hotel. Great location! The room and over all hotel were immaculately clean. We did get a balcony room. we were able to hear a band playing from 1 of the nearby restaurant which was nice. The breakfast included with our stay was good you could order off the menu or choose there breakfast buffet. And the restaurant was off the riverwalk and has patio seating.

Room was very clean, the bellman was superior, ensuring we all set up and knew the area. Super friendly

Staff was super friendly. Check-in is at 4pm. However we had to take a very early flight and arrived at the hotel around 9:30am. The staff was able to check us in early and it was perfect as we were tired and wanted to freshen up before exploring. The breakfast was delicious and I am only sorry we could not eat there more. Overall the location is perfect and the main attractions are within reasonable walking distance. Would definitely recommend this hotel to everyone and we will stay here again if we get the opportunity to return.

Did not see that listed / and the breakfast I felt they were discriminating us cause a lady saw us at the entrance and she did not assisted us

The hotel is fine but the outside street noise is a bit unpleasant

The convenience being directly on the River Walk was wonderful. The stag was very kind and helpfully

The room had a musty smell and the shower was a little mildewed. We visited the pool for a little bit but some other people came in and were splashing everyone. Our air conditioner was broken but the staff quickly repaired it which was great!

No signage with directions to the pool. Once there the pool dated, cloudy and dirty. The bathtub was old and permanently stained. Long hairs were in the tub when I arrived and stayed for 2 days until I removed them on the 3rd day.

It is our third time visiting San Antonio, we have stayed in different hotels, we liked this hotel very much, since you arrive it looks very clean and the staff is very attentive. The only problem we had were the elevators, the hotel has four elevators but apparently only two worked, we stayed on the 14th floor, every time we wanted to use the elevator they were already full and we had to wait between 10 or 20 minutes to be able to go up, the disgust was seen in all the other people. Everything else is fine.

Great location. Very Central and easy access to the Riverwalk. Breakfast buffet is the best. But busy elevators.

The view was lovely. At night, the Riverwalk was peaceful. The location is perfect. Staff was incredibly attentive. Overall, this hotel met expectations and exceeded them. Did not use parking, but seemed valet was going smooth. I can not say anything was wrong with the hotel. I had read the previous reviews and I could not say I experienced any of the concerns brought up. I can only assume they were corrected.

I loved how close it was to everything, it was very clean, and the staff was very nice and helpful The elevators were very slow had to wait longer than 5 minutes every time. When we checked out the bell hop ended up taking my husband down the service elevator because they waited for 30 minutes for a guest elevator.