Hotel Contessa

Had an

City view room, not worth it because the architectural shape of the building allows other guests to see into window from hallway at night. Room was beautiful on the inside. The atmosphere was beautiful and it was great to take my elderly mother for her 72nd bday. River walk is very hott this time of year and handicapped accessibility is still difficult with not a lot of access to restrooms. The doorman hooked it up for mom’s birthday so make sure you mention if you have a special event happening, they sent us a $70 gift for no charge.

The hotel is located in a primer area of the River walk. The rooms are spacious and comfortable. The facility start to show the age of some of the areas.

The bar closes too early 1030. No snacks or food after 10pm.

Hotel is beautiful, But careful staying here because they will continue to charge your credit card days after checking out. my credit card has been charged meanwhile the staff wont pick up the phone to answer and tell me why I’m continuously being charged.

Overall the hotel is really nice. My only complaint is the pool. I went twice and neither time was there any clean towels. The pool was VERY cloudy both days. Whoever is responsibly for the care of the pool is not doing their job.

Awesome stay wonderful environment

Employee from restaurant had long hair I asked a question and he was rude tell us to use phone to order food basically to not to talk to him Room didn’t have hand soap We might give them a chance hotel is beautiful but not a good customer service

Great location and very nice hotel

It was a nice stay

Nice hotel and great location, but be careful with the card you leave on file. I experienced multiple unexpected charges and received different explanations from different staff members, which was frustrating and confusing. I ended up having to shut down my card and dispute charges with American Express. I recommend only leaving a card on file that you’re comfortable using if unexpected charges come up. Hopefully they improve their billing process and communication.

Nice and quiet location next to Riverwalk. Staff were friendly and beds were comfy. No microwave in room which was inconvenient for us. Parking is expensive but typical for the area.

We had an enjoyable stay from beginning to end. From the spa to the bar was an exceptional experience.

The staff was excellent everybody was very helpful the property was very beautiful I plan to stay again

Showed up 2 hours after check in time and the room was not ready. We were told it would be another hours so we decided to go with a less desirable room option. Staff was not very accommodating. First time staying here but will not consider this hotel in the future.

We loved our weekend getaway at Hotel Contessa. The room was spacious and very quiet. We had a great view of the city and Riverwalk. The pool was relaxing and never overly crowded. Staff were friendly and helpful. The hotel is in a great location for walking to restaurants and activities.

Everything was wonderful at this hotel. The only thing we didn’t like was the water pressure in the shower and the shower head too low for my husband.

So the hotel itself was great but what is not told to you until you get there is yes, you can pay the $59 for Valet and it does say it on the website but if you dont want the the valet, then you can't park on the premiseand you have to go find a parking garage and self park for $35-50 per night which is not an expected expense you think you have to do. You should really say this on your website. I didn't expect to pay another $105 for the 3 days we were there.

The People and Service was outstanding. I was not ready to leave. We had a great time. Thanks for the great job

There were long waits for elevators.