The Westin Riverwalk, San Antonio

540 was a great room! It has a balcony that overlooks the river walk.

Not what I was expecting for the $$ staff was nice the room was okay it needs to be cleaned better especially the bathroom and shower it also felt outdated the way they built the shower doors with a big gap the water gets out. The balcony was smaller than expected they only provided one chair in a room that accommodates two people!

Staff was great. Valet parking attendants were amazing and helpful

My stay at this hotel was excellent! There was a small issue that Alfredo took care of promptly and we had a enjoyable stay. The staff's customer service exceeded my expectations. Great location, loved the ambiance of the area and hotel. Will definitely be returning to this location.

We left to go to breakfast and do some shopping we came back at 2 and no one cleaned our room of gave us fresh towels I had to complain at front desk and they finally came at 4 pm I will never be staying at the Westin in San Antonio riverwalk ever again

$60 to park on the property. $40 and $25 across the street. $10 2 blocks away. Wonderful area The Riverwalk. Plan on walking everywhere... 10 min walk.

Great location. We were able to walk to many sites. The parking garage is directly across the street. If you do not want to pay the valet rates, you can just download the Parkit app and pay directly and you'll save $20 per day. The hotel is just off the main vein of the Riverwalk which is very nice. Much quieter than being on the Main vein with all of the traffice and restaurants. Nice decor and upkeep. (Minus the pride flags everywhere.) Everything was clean and well kept. The negatives: Do not get a city view room. The road noise is terrible. Both nights were filled with drag racing and revving engines. We were on the 7th floor and the noise lasted into the middle of the night. Maybe if you book the Riverwalk side it will be quieter. The breakfast is very expensive, but if you go next door to The Contessa, you can get a better breakfast for a better value. The pool area has limited seating and we were not able to enjoy the amenities there because there was no room for us. If you are sensitve to harsh smells, the lobby is unbearable. They constantly have it smelling very strong. I could not stay in the lobby at all because the fragrance was so unbearable. It wasn't like that in our room or other areas of the hotel.

We were on the 11th floor with a riverwalk view. The hallway felt damp & had a milder musky odor. But the room had a strong musky/moldy/mildewy smell & felt damp. We asked to change rooms, same problem. We used a floor fan but it didn’t help. The ventilation system blew out musty/moldy/mildewy smell which could be detrimental to health, especially if a person is immunocompromised. From outside looking up, we could see steaks of mold going down the brick along several rooms, including ours. Whether or not that is related to the smell in the room, it didn’t help/looked bad. I asked my concern to be forward to management before we left. I think more should be done to fix the smell before it causes something serious. The main lobby was fine, employees were friendly, and the location was great. So it was disappointing to have the dangerously strong smell situation in the room. For that reason, I CANNOT recommend the Westin on the River Walk.

Close to all the attractions

We had a wonderful stay! The staff was incredibly friendly, helpful, and provided excellent service throughout our visit. The hotel has plenty of great spaces to relax and hang out, creating a fun and welcoming atmosphere. Its location right on the River Walk is perfect, with easy access to restaurants, bars, shops, and attractions. I would definitely recommend this hotel and would gladly stay here again.

Great Place

Hair on the bathroom floor, shower door leaks onto the floor when I reported to the front desk they told me it was normal in every room due to poor design. They said "that's why we leave extra towels in the bathroom". Coffee stand is long wait times and only 1 clerk. Coffee machine in room was dirty and they offer cheap coffee and no creamers. Carpet was smelly also. $800 for 2 nights was a waste of money.

Great Stay and great location!

This hotel is well located on the Riverwalk and within a short walk of most downtown attractions ( including the Alamo) and restaurants. The staff is fine. The property looks a bit rundown and old. Our room was overlooking the Riverwalk with a small balcony, which was nice, but the room could use a thorough cleaning. Our companions room had a leaky bathroom, and when we checked in we overheard a couple requesting and receiving a room change because their room was not clean and had a bad smell. The coffee kiosk had a decent range of items for breakfast. The onsite restaurant was ok but expensive for breakfast.

Great customer service the layout of the hotel was nice and gave easy access to the riverwalk the hotel team was very helpful and accommodations were on point.

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Hello, I would like to file a formal complaint regarding my stay. First, our balcony has been unusable due to a bee infestation, which has created both a safety concern and a significant inconvenience during our visit. Additionally, our room was not serviced today. Despite calling the front desk several times, the bed was not made, and housekeeping did not arrive until approximately 6:30 PM. This level of service is unacceptable and falls well below the standards reasonably expected during a hotel stay. These issues have significantly impacted our experience, and I am requesting an appropriate resolution for what has been a very disappointing stay. I would appreciate a prompt response regarding how these concerns will be addressed.

Location Breakfast-for a traditional breakfast it cost $30 and it was terrible. The 2 eggs were just ok, bacon was greasy, soggy, and cold. Potatoes had no taste and one piece of cold toast.

Enjoyed our stay,

The hotel is very nice tha balcony room was excellent I will be back soon