The Westin Riverwalk, San Antonio

Todo muy bien ubicación, limpieza, trato

Best hotel on the Riverwalk! Convenient location and excellent staff. Definitely would love to go back!

The room was dirty. The bathtub was white but left dirty with visible black traction marks from feet and body dirt. Ceiling had numerous water stains with obvious leaks that had penetrated the ceiling snd on to the floor. The shower leaked out and onto the bathroom floor and under the bathroom door which flooded the entry. The AC was broke and the room was steaming hot. I went down to the front desk to report and showed the lady several pictures. Bathroom tub, ceiling leaks and actual holes within the ceiling. Super disgusting as this was my anniversary trip and of course trying to impress or at most simply have a relaxing time as we both have high volume, stressful jobs…amongst raising teens. The front desk said they would accommodate by switching rooms at no cost and give us a $100 voucher to spend at the hotel for the inconvenience. The room change happened, the voucher was never granted as I double checked out check out statement. I’ve stayed on several properties on the River Walk throughout the years. This by far has been the worst experience. One last thing. Parking! Only option is to valet. A cording to the digital sign posted, valet over night is only $70. Typical for any downtown location right? Read the fine print if you’ve anything but a midsize or compact car. You’ll be charged an extra $10 for SUV, Truck etc. Rediculious!

NA

Clean room and friendly staff.

The hotel was fantastic. It is very clean, and the staff members are friendly and professional. Very festive atmosphere.

It is a beautiful property right on the riverwalk walking distance to everything you'd need. My balcony room on the 8th floor corner was perfect though there was a very musty smell to the room at first. I think that might be a condition of the location being in such hot weather though as they offered another room which has the same smell. Wasn't that much of a bother and over the next hour or so the smell dissipated. The front desk was very accommodating. Have the bolognese at Zocco restaurant; it's excellent. My only complaint is that I had to call housekeeping every day (literally) to get my room cleaned. And then on the last day, when I wanted to sleep in, they were knocking on the door at 9 AM to clean the room ... on the day I was checking out? They need to work on communications between the front desk and housekeeping as it seems information is not being sent or received. Other than these few inconveniences, it was a very nice stay.

Great location, poorly maintained. Room safe did not work, had to use hotel safety deposit box which staff could not open readily. There were several other maintenance issues. Staff was responsive but didn’t really seem too concerned about fixing issues.

Our room was not as cold as I would like but overall it was a nice place.

Amazing stay, cool views and walking distance to relevant venues

Awesome

The room was very damp and humid and uncomfortable and the “queen” beds were very small.

Everything was perfect

Excelente service

Overal great stay

Definitely enjoyed our visit and will be lodging here again soon.

Great place, location, clean, friendly

No, just no. Sub par hotel with 2 star hotel amenities. The staff was great, hotel needs work and add ben fits if you’re going to charge 300$ per nighy

Disappointing stay they don't make up the room during the day.

Irene was amazing. She gave great customer service at the front desk. From her Excellent welcome and on boarding, the whole weekend was very special. I wish you could also track down the maid that was cleaning the rooms Saturday, July 4. She spoke all Spanish. She was cleaning a room a few doors down on our side of of the hotel. We need a towels for that night and even though she didn’t speak English, she listened and she understood with my little Spanish. She not only brought me types of towels, but she brought toiletries, which was such a nice touch. I did leave her a tip in the room. I tried to find her when we came back that day, but she was already done with our floor her and Irene were amazing. Well done team.