La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

BEWARE of EXTRA CHARGES once you check out ( SORT AND READ REVIEWS FROM LOWEST RATING SEE A LOT OF PPL HAVE EXPERIENCED THE SAME SCAM, WISH I WOULD OF SEEN THAT BEFORE BOOKING IN THIS HORRIBLE PLACE.) As for us we were charge a "smoking fee" of $500+ , and we DON'T even smoke NOR have EVER smoked due to medical reasons which we CAN PROVE and we also had our little daughter in the room with us. Apparently they have "faulty sensors" in their rooms that measure the air for any smoking/vaping etc. What should of been a relaxing trip during hard times turned out to put even worse hardship on our family with this SCAM CHARGE. We asked for the receipt at check out & were told by staff expedia would send it since we booked thru them, we were never told of these extra scam charges they would be doing we found out once we got home. Staff will not help you they would just say that's what sensor marked and there's nothing they can do. Cleaning staff helpless i asked for 1 extra shampoo toiletry she said she "couldn't" find any in her cart and then proceeds to give me a used shampoo bottle from a room she cleaned i guess. It went straight to the trash, what a joke. Update your faulty sensors this is beyond unacceptable. Also one of my hair clips went missing yes i know a hair clip. Will never stay here or at any La Quintas ever again.

Just like staying there close and convenient to the mall’s

Great service,rooms were clean short distance walk to the riverwalk

I liked the breakfast menu items.

Everything was great, except the receptionist guy was really rude

Everything was great, great staff, great pool and pool area.

breakfast is good

I was advised at check in that I had booked two rooms, which I did not, apparently Expedia put me down for two rooms. The desk clerk was very professional and explained the situation and what he was going to do to fix it, which he did.

Decent affordable location

Extremely nice hotel that’s walking distance to the Riverwalk

when I checked out, I was told that I did not get a receipt because I booked through Expedia and I owed no money when I got home I noticed a $60 charge on top of that. I had paid $35 for parking when I called on the phone, they told me the 60 was for parking and for staying in the hotel.

This used to be one of our favorite hotels, but it’s clear the property needs better maintenance and housekeeping. We hope management addresses these issues because we’d love to see this hotel return to the quality it once had.

Excellent

The bedroom tv didn't work. We had to watch our shows from our iPad if we wanted to lay down.

Failed to connect me with internet service. Microwave rotation broken and bathroom needed to be refreshed.

There was a musty smell in the room, like there had been a water leak at one time. The room needs upgrade; the commode is an old product; it is very low & inside around it has turned dark. The countertop is also VERY low, making the sink inconvenient. The water for bathing was not hot, only slightly warm. We were told the views would be the pool; it was not. Also, the laundry room is next door & well after 11:00 PM family using the Dryer made noise like something hitting the wall & was disturbing in our time of resting for the night. A sign needs to be in the laundry room to not use after 9:00 or 10:00 PM. The ice machine on the 3rd floor (above ours) did not work properly only giving very little ice. The one on the 9th floor did not work at all. Didn't understand why the house keeping was not done every day.

Very good hotel, breakfast was on point. Housekeeping when you need it it. Overall a great stay at this hospital.

Definitely expected more considering price and location. Trash overflowing at entrance trash can , the hotel is outdated , fridge was not working , roaches in first room and got moved to another room just to have a roach in the fridge there at that point I didn’t bother going back to front desk since we were leaving .

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It would be a perfect place to stay overnight if we got free parking.