Tru By Hilton San Antonio Downtown Riverwalk

Great service!

Me and my family actually walked all our nights because the river walk was such a great distance from the hotel and enjoyed breakfast each morning, different options each day and I enjoyed it

Too many bugs on first floor. Giant roaches as well. Very humid and sheets are cheap thin

Very worn. Wallpaper falling off walls, carpet stained, board games offered are all mixed up and unusable. Staff, including ballet, are wonderful

Good location to restaurant and river walk There web site didn't show was no parking other than valet parking at 35.00 a day

I like everything about this hotel, except one thing, although I did give you a 10 star review. One thing is- absence of help with the luggage. On top of that, no rolling carts. I still wanted to give you an exceptional score because of the great staff and overall cleanliness of this hotel.

The walls are extremely thin. You can hear everything. The maids start vacuuming early all around you when you are trying to sleep. You can hear stomping all the way down the hall from the floors above. You can tell they took an existing building, threw up some thin Sheetrock, and gave it a facelift. There is mandatory valet parking because there is no parking unless you want to park under the overpass with the junkies that hang out there.

Good

Bad

Parking is $40, might at as well pay for a more expensive hotel with parking included.

Rooms and bathrooms were filthy. I even found dead cockroaches around the bed.

No parking available on site have to use the valet which cost money or park across the street which also cost money. Room smelled musty. Whole place felt dirty did not feel clean at all. Pool looks way better online. Also $100 deposit held which was not stated before checking in.

There is no parking included besides valet which is $35 a day. There is a public parking lot but the day pass expires everyday at midnight.

Great place to stay. Friendly staff and location was great. Comfy bed and good breakfast

National wide outage for Hilton so we couldn’t check in. Finally after 8pm they manually checked us in. Pool was not clean and unusable.

Everything was nice I love the location the parking not so much we were checked in like six hours late because the system was down I did not like that

Bad AC in 215 sr

Everything was perfect. The valet, the check in, the staff, the room. Great, just smooth as can be. We stayed here to be close to the imax, and it all worked out perfectly.

Exceptional

Bad