Tru By Hilton San Antonio Downtown Riverwalk

On a positive note, Mercedes, the front desk manager, was absolutely amazing. She went completely out of her way to make me feel comfortable and took the time to genuinely listen to my complaints about the valet situation. While her excellent customer service was greatly appreciated, the hotel really needs to address the issues with PMC.

This hotel was very nice and the breakfast was delicious. However, there is no self parking and the valet gets your car when they feel like it, not when it's needed.

Clean rooms and easy walk to shopping and activities.

In my opinion, $200 dollars a night? Not worth the price... won't stay there again.

Clean room, Breackfast, good ambient, river walk

Clean room. Convenient, walking distance to Alamodome, Convention Center and Riverwalk. 15 mins away from San Antonio Airport.

It was a great home base and the games in the lobby are really fun.

Very clean nice staff. Pool too small.

Great stay!

Thing is they do not have parking have to walk 10 minutes to a decent parking garage, which is not a big deal

The hotel was pretty clean but we did have trouble with some giant roaches that showed up inside because of the heat. It is not that the hotel was not clean, they were just coming inside to the cool of the hotel from the city heat because it was so hot. Other than that the plae and people were amazing.

Enjoyed a nice clean hotel when walking in and our room was super clean and neat!

What I didn’t like about is there’s no self parking. You either have to look for a parking lot in other places or used there VIP parking which costs you $ 40.00 a night. Breakfast is ok, there’s not much selection. No fresh fruits to put on the yogurt. There was no orange juice. The strawberry kiwi juice is water down. The hot coffee and decaf are good. I didn’t realize the room that I chose is small. The picture that I saw is different. I should pay more attention.The bedroom floor is wooden, I wished they have a placement mats or rugs by the bed for your feet to step on before you lie down on bed.

The rolls were very clean and the staff was super friendly. Free breakfast was nice! Elevators need work. The skip your floor and sometimes don’t open, kinda scary because they shake a bit. Also they have no parking but they do have valet and it’s extra per day.

Like the price👍

This hotel is very nice. It's a short walk to the Alamo and the Riverwalk. The breakfast had a lot of options and the staff were super friendly and helpful. I would stay here again!

I would definitely go back again. Couldn't beat the price and they had a VERY large breakfast!

I'll start by saying, I'm not a big review person, so for me to do this is very telling. My 1 star rating consists of slow returns from valet (the parking lot is a couple blocks away from the hotel), lack of attention from the front desk staff (most of the ladies were in their phones), room service (I asked for turnover and was told the staff was busy) towels were limited and there was no soap in the dispenser and the iron and ironing board was broken, maintenance (one of the elevators malfunctioned while I was in it. It wouldn't open on my and another family's floor when it was supposed to and it swayed left to right as if it was barely secured in the shaft. I lost my footing, fell and hit my head. In the hallway of the 4th floor, you can feel the boards through the carpet.) I'm highly disappointed and won't book here ever again.

Clean room, staff was friendly, great complimentary Breakfast, pet friendly, airconditioning was good.great customer service.

Room was very nice and clean place to stay