Sonesta ES Suites San Antonio Downtown Alamo Plaza

Exceptional

Everything was nice. The breakfast was just ok.

I booked for my daughter. She arrived by Greyhound Bus from Houston. From the bus station it was a 10 minute walk to the hotel. She visited the Target store which was very close. The location was very good. She enjoyed the room very much, She mentioned the breakfast was quite meager.

Staff was very helpful and pleasant. Rooms were very spacious.

This hotel made me feel safe and comfortable. Location is around everything. Hotel has its own parking. Small cars 25 a day and big cars 35 a day.

Superb

The room was welcoming and just right for our quick stay. The parking wasn't super easy for us. We were out late at a concert and two women and a three year old had to park on the third level and get into an elevator alone late at night. The hotel was very nice but surrounding area was a little sketchy even during the day so the added security of a guard or lower level parking availability would have been exceptional.

Exceptional

Clean room, friendly staff, great variety for bf! Love this hotel!

Very good

We stay on the 9 the floor we had a beautiful view to the San Antonio city room was really clean everything was perfect Breakfast was great except they dont have pancakes or waffles on weekends.

I was a bit stressed about our stay reading some of the reviews however our stay here was great. All the staff was friendly, polite and super helpful, especially Elijah and Maria. We stayed in a family suite and it was very spacious and equipped with everything you need, including iron, ironing table and a laundry basket. We were told that due to staffing cleaning is limited but all we need to do is ask if we need anything and we were absolutely fine with that. Breakfast wasn't a large variety but you could still find something for everyone. The location is amazing, about 10 min walk to most attractions and also 10 min walk to bus stop ( we took the bus to SeaWorld, Aquatica and Walmart). Mattresses weren't very comfortable but for the price we paid we weren't expecting the Ritz. Absolutely loved that there were 3 launderettes in the hotel and you could wash and dry your clothes for $5 in total. There's nothing I can say we disliked.

I accidentally booked this hotel in July for August 13th and asked Expedia if they could call this hotel to allow me to cancel because it was still 23 days in advance. I meant to book it for mid August, the day I was in San Antonio. They denied my cancellation even though I was staying there that night. I asked the front desk to see if they could canceel my booking in August that I accidentally booked and they said to call Expedia and Expedia called them and they said no to the refund. I stayed there in August but was not impressed with this place. It is pretty far from the River Walk.

We loved the way the room was set up. It was small but very well setup. I actually took picture so I can build a small home like that. Small but spacious if you know what I mean. Also great bed sheets! Not enough parking at the hotel.

It was close to the Alamo The parking was terrible. There was no where to park for guests of the hotel

Everyone and everything ! -

Excellent suite So comfortable and clean Everything was great

Exceptional

It was clean & anything we asked for as far as towels they handled everything. There’s wasn’t anything that we didn’t like.

Very good