Holiday Inn Express San Antonio N-Riverwalk Area by IHG

Didn't like Air conditioner up high the air blasted you. The elevator takes forever. The rooms were nice and quiet. Not a bad place to stay.

When we arrived, the parking area next to the hotel was very dirty and looked neglected. The check-in area was also in poor condition, with old, worn, and dirty seating. There was only one elevator, and it was very dirty as well. Once we got to our room, things did not improve. The bathroom looked old and poorly maintained, the tissue box only had two tissues left in it with no extra provided, and the shower had mold. The room itself felt old and dirty, and the hallways were also unclean. Even the outside of the hotel looked run-down. Overall, this was a very bad experience and definitely not what I expected based on the photos.

Not enough handicapped parking available

Comfortable bed with good pillows, clean room & bathroom, and great attention from the staff

It was ok the break was good but after two days . I asked for doom service and the staff never came . The house keeper said she was coming right after she cleaned one room. . Never came it would have been ok if I could only get room service one of the days , so I ended up leaving early, cause who want to be somewhere we’re the staff don’t want to clean the room. I never experienced anything like it . I called twice no one came. And even talked to the cleaning staff left . And still didn’t get room service. Other than that it’s ok just to get rest . And breakfast was good

Great staff!

The room was clean and nice. The breakfast was really good.

Estuvo bien

Good breakfast and a clean room. However, the front desk area felt too small, and the carpet in the hallway on my floor (the third floor), near my room, was partially dirty. Overall, the stay was comfortable but there is room for improvement in the common areas.

Room had a musty smell, but was given febreze and it was fine. Breakfast was good. Staying in the old jail was cool. Nice pool.

Was an amazing stay they only thing was the lowest number for the ac was 68 other then that amazing !!

What we didn’t know, until we checked in, was that it is a historic building as a State Antiquities Landmark. It was formerly a county jail with the gallows & trapdoor. We also found out later that is one of the stops on the Ghost Bus Tour by the Sisters Grimm.

Nice place to stay. Staff was excellent.

Elevator was not working and parking location was too far from the hotel. Also, the hotel had an unfresh smell.

The bed and pillows were so comfortable but beware that there is a $20 daily parking charge that is mentioned once you arrive at check-in and you must park around the block in a lot behind the hotel. Location is great though, just disappointed in the parking arrangements they contract with the lot.

Staff were helpful. The breakfast was good and plenty of options. The rooms were spacious and clean. No parking on site though. It’s around the corner. Which for us it was no big deal.

It was a great hotel, very clean and close to everything we did around the downtown area

The rooms were very very old they smell like mold. I have a seven-year-old daughter with asthma. I sent him a message and then I never got a reply back. I also have a six month old baby that the rooms were so sold those those rooms are the beds were so old and dirty. The showers were with mode black mode and the ACs was not working. I had it on 70 and the temperature showed that it was 75. I do not recommend this hotel at all unless that’s you’re like last option but it’s horrible never again.

.

Great location Elevator not working and did not observe wheelchair ramp