Holiday Inn Express San Antonio N-Riverwalk Area by IHG

This place genuinely surprised me. I was not expecting the level of comfort I enjoyed at this hotel. I had a king bed and if anyone figures out where these mattresses are from, please let me know because it's rare that I find a bed that my back doesnt hurt in LOL. The bed,pillows, blankets, were all so comfortable. The room comes with the best AC unit ive ever experienced. I run hot and there were times when I had to shut it off because I was cold. There is a microwave and a mini fridge. The room also has a safe which I like to have when I travel. The breakfast buffet also surprised me. It doesnt have a massive amount of options but everything they do have is honestly delicious. The little egg omlettes and sausage were a staple each morning and actually had flavor unlike alot of other hotel buffets. All of the staff are very lovely. Shout out to Ivette who was very helpful and kind during my stay. Also a shout out to Lucy who is in charge of breakfast, also very kind and helpful. The hotel has a coffee machine as well as a juice/water machine which was very nice being able to refill my water bottle each day. The hotel comes with a very picturesque pool, perfect temperature. The hotel is located super close to the river walk, the historic market square, the San Fernando Cathedral and tons more. Honestly, my only downside to the entire hotel was the cleanliness to the bathroom, but those are more aged stains than anything. I would absolutely stay here again.

The only thing I did not like was the elevator did not work when I was checking out and had to bring down all my luggage down the stairs.

Breakfast is terrible

Parking isn’t the best, breakfast was okay for it being included, the rooms are run down, and there’s stains on the bedding.

Disappointing

Comfortable

It would be nice if the phone number you have posted all over google worked.

Wonderful breakfast. Small pool to cool down in. (This could be colder). Helpful staff when we had questions.

Quick easy access to the river walk but not directly in the river so it was more quiet. Free parking.

The parking

Horrible service in managment. Ignoring calls. Messages and emails.

Bad

Canceled reservation in plenty if time and they never called back ir answered and still charged me. It was a horrible place . Never stayed and never could get a hold of general managment. Tried over 20 times. This is one place I would never stay at Horrible service in managment. Ignoring calls. Messages and emails.

Good

Staff was very friendly and helpful. They were able to let us check in early. Beds were very comfortable. We have an unexpected late night “visitor”. We’d turned off all lights while we slept but at 2 am two separate lights suddenly turned on. We had no clue this hotel was haunted or that it had once been a jail. Breakfast was adequate -standard eggs, sausage, and potatoes for hot selections. Disliked the lack of parking on site. You are given a parking pass to a lot around the corner but there is no connecting path to the hotel so you have to walk around the block. We found it best just to park and uber/ walk where we wanted to go as the parking and one way streets make driving on the area difficult.

Great

The only thing I didn't like was the front door is steps only. So it can make it difficult to bring in luggage. There was a handicap ramp on the side but the door is locked for safety reasons. Which I totally understand.

Didn't like Air conditioner up high the air blasted you. The elevator takes forever. The rooms were nice and quiet. Not a bad place to stay.

Breakfast was ok Attractions not to far Having to pay 20 dollars extra to park my car and not even on the premises had to drive around the corner!

Pleasant