Embassy Suites San Antonio Riverwalk-Downtown

breakfast was awesome. Valet parking was good. Far from activities. Not enough towels in room. long wait on elevators.

Delicious breakfast. a lots varities. I like everything

Exceptional

Exceptional

Exceptional

Going through renovation a little dusty it I would had known that I would not had booked. Two wash towels and it was 5 of us in a room I call to get more towels they said 1 hour and waiting. Waited two hours for towels. Bad service never had this at a hotel. Bad experience for how much money I paid to stay

Breakfast was great ,staff was amazing and the happy hour just rocks

By the riverwalk and very scenic I initially booked a Queen Suite with Two Queen Beds. I then received an offer to upgrade to a two-room suite with queen beds. I assumed the upgrade meant two separate rooms, but it turned out to be one bedroom and a living room with a sofa bed. That’s not what I understood the upgrade to mean or what I expected when I accepted it.

Superb

Did not get the room that we payed for.

The staff were very friendly. Loved the free drinks and snacks.

Exceptional

Good

Reserved a room with two beds and a pullout couch confirmed with the person behind the check-in desk got up to our room and had one bed toilet was not usable went back down. Talked to the front desk. They gave us another room but two beds. The second room had no shower gel.. the pool was unusable. It was closed due to someone’s child getting sick in the pool.. they did extend the stay till 1 PM but I had to ask them to take off the parking. At checkout, they were gonna charge me for the parking after I was told they wouldn’t be charged and then they finally took that off. Not a typical experience with Hilton very disappointed after speaking with the manager and telling him everything that happened. He was not very helpful.

Exceptional

Street noise was a problem late into night. Lots of cars with bass booming to max. Engines revving.

Breakfast was amazing and my room was very clean

Good

Everything was great. Easy to get around, walking distance. The vallet was the only disappointment. Took about an hour to get our car. 11am check out, waited a bit after 12pm.

We requested bedding for the pull out bed and didn’t have it , we had to call guest services multiple times before anyone would answer , also the lady at the front counter when we checked in was rude and acted like we were An inconvenience to her day