Holiday Inn Express & Suites San Antonio - Brooks City Base by IHG

Bad

Exceptional

Nice staff Clogged shower. Wrong room given . Breakfast was not very good . Bed linens were rough . Lumpy beds.

Room furniture seemed old and not working in proper condition. Drawers would open themselves with no physical touch. Trash cans around the facility were full and made the hotel look dirty. Additionally while walking to my room the hallway smelled like marijuana. Overall, not a pleasant experience. Will not stay at this hotel again and would not recommend it.

The room I rented was not available but they did the best they could to accommodate me.

Everything was clean and to expectations but there was some peeling drywall in our room. Breakfast was good and staff was nice.

We checked into our room and the toilet was broken. Called the front desk, but since there was only one person working at the time it took quite some time for him to get up to look at the toilet. The room was warm but wasn’t sure if that’s because we just had gotten to the room. We ended up getting moved to a different room. In this room, The door was very difficult to open/close, another warm room (but unsure if it’s because we had just gotten in the room), and there were roaches. A big one in the hallway and we found more in our room (pictures attached here). The chair in the room was also super worn out (also picture) but mainly I was disgusted because of the bugs. Went to the front desk, John was very pleasant and understanding and stated he would be writing us down to receive a refund on the room- this is why I gave two stars instead of one because John was great. But we had been in Two rooms at this point- both were busts. We weren’t willing to sleep with roaches in the room. The hotel needs to be fumigated for pests as I see a lot of other reviews are complaining about this same thing. There’s lotsss of bugs inside the hotel in the hallways, stairs, and rooms. Super disappointing. Didn’t stay the night- went and booked elsewhere.

That they said they were going to refund me the other 2 day still waiting for reply from the Gm still no luck That I haven’t got my refund or heard from the GM yet

Good

Very good

It’s good for the prices

Amazing time

Highly recommended …….I requested turkey patty and they did place it for breakfast

Clean They didn’t fix my room.

Exceptional

Everything was good 1) shower pressure was not good, hard to shower 2) top room lots of noise, kid running back and forth all the time, day and night.

At night we were in bed trying to sleep but the room above us had someone stomping on the floor and we couldn't sleep. I called the front desk and they really didn't help.

It was clean! The staff was incredibly helpful and kind. I’d definitely stay here again!

Well, on her first note there, there was a breath stain on the mattress pad under the sheet, TV is messed up, did you change the sheets and move to another room but then I noticed German roachs coming out 1 even hitched a ride home with us

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