Quality Suites San Antonio Brooks City Base

It was clean The room we was in the a/c wasn't cooling. We had a miserable night. When I called @4 am, the lady at the front desk said to put the ac on 70 and the compressors should come on. But @5am the compressor never came on and she offered to move to another room, but I told her no because we were checking out by 10am. She also said that she had a fan and she would bring it up when she gets off. She did! The hallway felt cooler than our room!!!! When I went down to get the manager's name and corporate info. The man that was said things happened and maybe I should have stayed home. I asked for the manager's name and he refused to give it to me, he hesitated on giving me the 800 number. All around he made things worse!! Bad attitude and should not be at the front desk. I want a refund please

Everything about are stay was great.

The check in took almost 45 minutes due to the front desk clerk not being properly trained. Parking was decent. The hotel’s close proximity to the street and lack of soundproofing makes the rooms very susceptible to outside noise, which in San Antonio, everyone has an obnoxiously loud truck or car. The main hallway and the room we stayed in, both had carpets that smelled like body odor or urine, I’m assuming pet smells. The WiFi was both poor in range and speed. The staff was friendly.

The staff was extra helpful. The cleaning lady was very nice. Overall we enjoyed our stay.

So clean and rooms are spacious and the price is not bad at all for the quality. Clean everything. Pillows are good quality. Couch is very comfy.

It was so beautiful and neat Nothing everything was amazing

I liked the spaciousness of the room. I didn’t like getting kicked out of the pool for staying too long.

Very nice place to stay, i enjoyed how peaceful it felt.

Nothing The area wasn’t very good

The stay was comfortable and quiet.I did not like the charge for checking in one hour early,since there were rooms available

Every thing was good

Nothing Everything

The room was gorgeous and the staff were very nice and professional. Thank you for an exceptional stay

Convenience The rooms weren’t very soundproof so you could hear your neighbors

Excellent customer service. The room was huge, clean, and very comfortable. I cannot think of anything!

Excelente servicio ,muy buena ubicación muy buenos empleados y muy limpio

Good location near to many restaurants, shopping center and City Base. Good value and was clean.

it was the roaches for me and them not being able to provide roach spray for the rooms or even offer me a new room. so yeah no it was the the roaches for me

Everything Breakfast could be better.. ? ?