Home2 Suites by Hilton San Antonio Lackland/Sea World, TX

Close to sea world.

The breakfast was very good. The parking area could have been better maintained. The grass was high and unkept and there was trash in it. They charge an extra $5 per night for the maintenance of the parking lot and it was not up to par. I didn't like the no receipt (physical or electronic copy) when you checkin. They ask for your card and there's no proof of what's being charged. You just have to take their word for it until checkout. You are charged the full amount before you officially checkout as well. Our lights went out for a while during a thunderstorm. The room got hot quickly. That was obviously out of their hands. If you need medical oxygen or anything you will need to book somewhere where they have a backup generator.

The pool was extremely dirty.

Overall, we had a great stay. The room was very clean, and the staff was friendly and helpful throughout our visit. Breakfast was actually much better than we expected, which was a pleasant surprise. The only downsides were that the Wi-Fi was very slow, and the hallways felt a bit humid. Despite those minor issues, we enjoyed our stay and would consider staying here again.

Being some type of air freshener with you because the rugs smell funny and the vent from the air conditioning system smells worse. The rugs need to be replaced, they are outdated.

Toilet broke and annoff smell

Nice quiet area.. felt very safe. The uncomfortable bedding, room need updating, shower needs remodeling & shower head needs replaced. The water spot felt like pellets hitting your body even after adjusting it.

The pool.

Staff was so helpful and friendly.

Wonderful breakfast options. Lobby was very clean. Great , friendly staff. Our room had a stale, moldy smell. Also, the shower had mildew.

Everything was OK Nothing

Pillows

Room was perfect, beds and pillows very comfortable. Breakfast was good. The A/C unit made a vibrating sound each time it ran. The water temp in the shower was great, but the shower head had a lot of clogged holes so the spray was minimal.

Very spacious for my family

The staff was friendly but could use more training with their reservation system. We checked out a day early and originally told that we would be refunded the day we had paid for. The next morning the manager informed us that would not be the case and we had to forfeit the room charge for the day. The breakfast was not the greatest, but passable. We do enjoy having the mini kitchen in our room. Overall it was a pleasant stay.

Very clean & the bed were very comfy

Great place , second time staying here. If we come back to the area will stay here again! Only complaint is the pool room could use some ventilation. It’s hot in and the chloride smell is very strong!

Friendly staff Breakfast was not good, the egg was extremely watery, the sausage patties were burned and very dry.

Everything was fantastic. The only bummer was being really tired and anxious to get in our room. Check in was at 3 and we had to wait till 3:30.