Home2 Suites by Hilton San Antonio Lackland/Sea World, TX

There was hair on the shower bottles & ants in the kitchenette , only negative complaints. Other than that it was very comfy and we will definitely stay again.

Check in was great. We had 2 rooms because of family coming in. Our Room quality was bad. Our ac would not go below 75. Shower had very low pressure. And the floor of the shower was all tore up. Mold on the bathroom walls. The second room had mold on the bathroom walls also. 2nd day, we came back to the room and it had no power in the middle part of the room. Which made most of thr outlets and TV not work. When we went to the front desk, we were told nothing they could do about it until the next morning, but they would give us a refund for the night. When we went to check out, we asked about said refund and was told that since it was booked through a 3rd party, rhe best they could do was give us back 10000 Hilton points. It is close to the base and plenty of food around. Would not stay there again

Liked the ambiance of the hotel. Breakfast was great. Staff was respectful

Love the breakfast make traveling with the whole family a lot easier

Very clean hotel, breakfast is excellent. Home2 suites never fails me no matter where I travel to.

Close to sea world.

The breakfast was very good. The parking area could have been better maintained. The grass was high and unkept and there was trash in it. They charge an extra $5 per night for the maintenance of the parking lot and it was not up to par. I didn't like the no receipt (physical or electronic copy) when you checkin. They ask for your card and there's no proof of what's being charged. You just have to take their word for it until checkout. You are charged the full amount before you officially checkout as well. Our lights went out for a while during a thunderstorm. The room got hot quickly. That was obviously out of their hands. If you need medical oxygen or anything you will need to book somewhere where they have a backup generator.

The pool was extremely dirty.

Overall, we had a great stay. The room was very clean, and the staff was friendly and helpful throughout our visit. Breakfast was actually much better than we expected, which was a pleasant surprise. The only downsides were that the Wi-Fi was very slow, and the hallways felt a bit humid. Despite those minor issues, we enjoyed our stay and would consider staying here again.

Being some type of air freshener with you because the rugs smell funny and the vent from the air conditioning system smells worse. The rugs need to be replaced, they are outdated.

Toilet broke and annoff smell

Very good

Nice quiet area.. felt very safe. The uncomfortable bedding, room need updating, shower needs remodeling & shower head needs replaced. The water spot felt like pellets hitting your body even after adjusting it.

The pool.

Exceptional

Staff was so helpful and friendly.

Wonderful breakfast options. Lobby was very clean. Great , friendly staff. Our room had a stale, moldy smell. Also, the shower had mildew.

I was disappointed with my stay. The cleanliness of the room was below expectations, and the pillows were uncomfortable,

I was disappointed with my...

Everything was OK Nothing