Motel 6 San Antonio, TX - Fiesta Trails

After a six-hour drive, we arrived around 6:30 p.m. It was the only hotel available in the area. When we checked in, the front desk employee seemed more interested in his phone than helping us. I asked if there was a room available on the first floor, and I was told there wasn't. When we got to our room, it hadn't even been cleaned. There was water all over the floor, and the room was completely unacceptable. I went back to the front desk, and the employee came upstairs, took pictures, and then suddenly told us he did have another room available on the first floor. That was frustrating after being told there were none. Unfortunately, the second room smelled so strongly of marijuana that my husband, who has severe asthma, could barely breathe. At that point, we requested a refund because the accommodations were clearly unacceptable. We were told they couldn't refund us directly and that we would have to go through Expedia. We will absolutely be filing a claim. This was one of the worst hotel experiences we've ever had. The property was dirty, poorly managed, and completely unacceptable. You truly get what you pay for. I would not recommend this hotel to anyone. If you're looking for a clean, comfortable place to stay, look elsewhere.

Todo muy bien los empleados amables. Y todo muy limpio..

My stay is always great no complaints. That’s why I enjoy staying at fiesta trails great staff. Helpful. I was having trouble with the tv as soon as I went to report it the young man on duty that day immediately came to solve the problem. Was very helpful making sure I was taken care of . So thank you for this !

Easy access to the I -10 w freeway Very old out dated property the bath room and shower tub were very dirty and smells like mildew

Todo perfecto personal muy amable y cuarto limpios..gracias

The bed was big and comfortable. Nice size TV. Had microwave and fridge. Location was perfect, a lot of places to eat, even after hours. Our door lock was broken. Didn't realize this till a person randomly entered at 2 am, saying "wrong room". Me and my wife stayed shocked. I reported it when I was checking out, and staff blamed it on me. So I took video and pictures and would definitely be reporting it.

As usual my stay at motel 6 fiesta trails is always great. No problems customer service good. Air conditioning working . No problems . That’s why I will continue to stay here when need it. Thank you

We travel 6 hours from out of town for family member in the hospital, the bed was very uncomfortable, and the shower was not well repaired.

Very comfortable, clean, great customer service Arrived late had to check out at 11am was very comfortable and relaxing

Landlord Special really applies to the place, but you get what you paid for, it was cheap.

Front desk personnel is always quick and professional. These guys know how to get you in and out, and they are always respectful and considerate. The housekeeping staff is superb. I like to let them know how much I appreciate them by leaving a new pack of cookies or sweets for them behind. They are the best. An Ice machine would be awesome and maybe a laundry room but overall not a deal a breaker for me.

You get what you pay for!

Horrible incompetent staff. Assigned me to a room that was already occupied. Almost got me shot. Dirty, musty & bad neighborhood

Nothing Everything

The room was updated and very spacious with comfortable beds. Had to learn how to work the shower ?. No biggie ?

The room was updated and very spacious with comfortable beds. Had to learn how to work the shower

We requested nonsmoking and when we got to the room it had a smell of someone smoking marijuana inside. It was so strong we had to leave the AC on with the open door. Only 1 toilet paper given and used.

Convenient and clean. Only draw back was no ice maker machines were working.

El más limpio y el mejor que me he quedado.

The staff was great Everything was alright with me