Motel 6 San Antonio, TX - Northwest Medical Center

I paid for a room with a microwave and fridge my medicine and leftover food but hotel rented all room and stated they could didnt have any available. I had purchase an ice chest and put ice for medicine.

cigarette smell even though i got the one without and sheets had stains

Friendly and helpful. I wished they had breakfast. Clean room

The staff and the fast check in and out.

Everyone In that hotels Is pretty friendly and great service.

Friendly staff, clean rooms

Friendly manager I did not like being threatened by intruders in vehicle outside my room. Booking.com said I would get a full refund but property has not refunded me. Now booking.com said there is not anything they can do! Many homeless people sleeping between motel and McDonalds. Property did not charge pet fee, but my pets did not have one inch of green space to go do their business. Overall poor place to stay. Not to mention how unsafe I felt. I will be doing a google review soon. I expect a full refund.

Very unprofessional and inconsiderate I made a reservation online and upon arrival the manager at the window told me that the reservation wasn’t there and that it was 3rd party services that he could not pull it up and that I would need to pay the full amount again, I told him I would not pay twice if another room that I’m comfortable paying the 50 deposit he then scratched off where it said 50$ deposit on the welcome sign and wrote 100$ over that! Upon asking for my refund they denied it telling me it was non refundable while talking to hotels.com help center they tried contacting the hotel I literally watched the manager walk away from the phone and the next guy told them the manager was unavailable the only way to get a refund is if the hotel releases the hold and they refused to do so I payed for a room I did not sleep in and they wouldn’t accommodate me definitely will not come here again or recommend anyone else to do so

Na

The new improve rooms They need smart TVs

I liked that it was close to my sister who I was in town visiting. The bed was old and I felt every spring, cigerette holes in the comforter, two different staff members told me I would have a mini fridge yet I had none, there were a lot of drugs being used and I even found little daughter baggies on the Ground outside, it is not pet friendly with no grass for my pet, live wire hanging out of the cieling from my room(150).

Didn’t really like anything about the property. It’s not really maintained very well. Had to move rooms twice because the AC didn’t work and it was hot the entire night

The guy in the front office was nice Na

Most of the staff were pretty good but I was charged a deposit after being there a week and threatened to kick us out if we didn't pay a deposit right then and there and deactivated my key card and they wanted the cash right then and there

How the rooms are always clean

Good nights sleep

Not good.

Nothing. Roaches in the bathroom and attitude from the front desk

So I book a room for 1 night Feb 21 and 22 and I didn’t know abt the check in time I thought I can still check in on Feb 22 but when I arrived the front desk said “you have to check in AT 3pm” and now my family have to sleep on the car because we only need to sleep until 9am but they said they gonna charge me $70 for the room, $30 for I don’t know and $50 the deposit, so $150 in total just for 3 hours. I thought if I book for Feb 21 and Feb 22 and I can still check in on Feb 22. And also they didn’t show the check in time until I pay… I definitely want my money back.

The location was near where I had to be you get what you pay for and for the price it was decent