Drury Inn & Suites San Antonio Northwest Medical Center

very nice! staff was so helpful, everything was clean!

The rooms appear to be clean. However I stayed one night and I saw roaches crawling on the wall. I turned around and a roach was crawling across my beds headboard. I complain and get moved from the 6th floor to the 2nd floor. However once there I wake up in the morning and I see a roach on the bed in that room also. I check my suite case and there was a roach inside of it. I complain again. The manager and front desk person were horrified and refunded my stay. It seems that the entire building may need to be treated for bugs. It would have been fine except for the roach problem. The hotel appears to be well maintained. Fix the roach problem and it could be great.

This Drury Inn is our go to place now when we visit San Antonio. This is the 2nd time we have stayed here and everything is just consistent. The service, amenities and overall rooms are just great. The staff is very helpful and really want to make sure that your stay is comfortable, enjoyable and great.

All was great!

Everything was clean , took a while for the ac to cool the room down.

Excellent breakfast. Only one elevator was working so it took 15-20 minutes to get on and off during checkout time. Parking was a pain

Drury is the only place we stay when we visit San Antonio. Sometimes we stay at the Riverwalk Drury, but mostly, we stay at the Drury Inn Northwest Medical.

It would have been me nice to have a benches to sit on outside of the hotel and that both elevators were working.

Location is a 10, friendly staff and it had free breakfast, drinks and dinner awesome

Would stay there again!

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, in the middle of everything.

Awesome experience.

Check in & check out was a breeze. The buffet breakfast and the happy hour reception were amazing and delicious. The vent did not work in the bathroom, and there was a lot of dust buildup in the bathroom vent (visible to eye). No safe in room, not sure if any rooms have a safe. The room was otherwise very comfortable & having the large refrigerator was great. The property inside was clean, but the parking lot had a lot of trash. Not very appealing when coming/going. Lastly, the giant A/C units outside are very loud on the one side of the hotel. While obviously needed, just know that they are loud.

It was amazing everything was perfect!!

The overall cleanliness of the hotel was disappointing. The carpets throughout the property were visibly dirty and gave the hotel a worn, poorly maintained appearance. The buffet area was also consistently dirty during our stay, with tables and surrounding areas not being cleaned promptly despite the high volume of guests. One of the elevators was out of service for our entire stay, leaving only a single elevator available. This resulted in significant wait times throughout the day, especially during busy morning and evening hours. It made getting to and from our room unnecessarily frustrating. While I understand that mechanical issues can happen, having only one working elevator in a busy hotel should have prompted additional efforts to keep common areas clean and minimize guest inconvenience. Overall, the hotel felt understaffed and not well maintained. With better housekeeping of the common areas and more attention to guest convenience, the experience would have been much better.

Clean room staff breakfast pool

One of 2 elevators wasn’t working so took awhile waiting on that but otherwise great stay!

Amazing customer service!

Na