Sonesta ES Suites San Antonio Northwest - Medical Center

Pet friendly

Breakfast was good

The purpose for our stay in the medical area of San Antonio is because my 81 year old mother was having a heart ablation and we didn't want to drive the three hours home following her outpatient procedure. Upon arriving back at the property after her hospital stay, the toilet in our room would not flush. It would fill up the the rim but not go down. I went to the front desk to notify them and was given a plunger. This was at 7pm. I worked and worked to clear the clog but finally gave up at 10pm because we were both exhausted from the long day. I returned to the front desk to let her know it didn't work and the clog was still there. I asked for another room and was told we would just have to use the restroom in the lobby. That was unacceptable. My mother has limited mobility and was recovering from surgery. I then insisted we get another room. We were given another room but by the time we got our belongings moved and my mother situated it was around 11pm. Mind you we had been up since 5:30am!! I have stayed at the Sonesta property located in downtown San Antonio and was very impressed. Sonesta ES.....not so much!!

We were given a room on the second floor. We were not made aware they were renovating and it smelled terrible!

Our stay overall was good. Nothing to special but nothing terrible. I will say there was dog feces on the floor of our room but nothing I couldn’t handle myself, but maybe check rooms a little more thoroughly.

Horrible stay, dirty ant infested rooms, no cleaning service, overall horrible place to stay at.

As soon as we got to the place there was confusion regarding my reservation then i needed to leave a 100$ deposit for each room and for some reason they were having issues with my card i paid with a second card, i ended up being charged twice so i had 4 100$ holds, then our rooms were not equipped with towels or sheets/blankets for sofa bed, second day there were fire ants on sofa bed and kitchenette, they never cleaned the rooms even though we requested twice their answer was they were short staffed we never received fresh towels both rooms ended up with fire ants infestation, we couldnt use phones because the lines were dead, horrible experience NEVER again

Pésimas instalaciones, tuvieron un siniestro recientemente y no aceptan que no están en condiciones de recibir huéspedes, además de que los baños estaban en mal estado, decepcionado completamente, he visitado varias localidades de sonesta y no me había pasado, no vuelvo, ademas en una ocasión regresamos a la habitación y nuestras pertenencias estaban en desorden, también me toco ver como ingresaba una trabajadora sexual con un huésped.

Great stay

Very competitive rate in regards to the amenities it provides. Staffs are very helpful and friendly. But the facility appears to be a little worn out.

1. The ac was not working and we had to get the maintenance multiple times to fix it 2. The pool was out of service the entire time 3. The sheets had dust mites because i woke up with my eyes matted shut and red and i had to use eye drops 4. The tub had a big whole on the wall that was in repair but patch work not completed 5. The door to the room would not close properly and kept getting stuck 6. The hotel had a bad odor and smelled like a combination of mold and wet dog I asked for credit for 2 nights but management refused I emailed the manager and she never reaponded.

Suites are nice w plenty of room

Dirty and old property. Everything is broken.

Beds are soft but you get for what you pay for.... Kids running around til 2am, room was hot, staff didn't allow people to check in til 4pm so that caused the lobby to get crowded

There are those terrible small roaches.

First encounter, front desk lady overcharged me. Room was already paid through expedia and she charged me 2 days, when I asked about why I was being charged she says room had not been paid, then realizes it had, she cancels it and then tries charging my card the $100 my account ends up being flagged as fraud and I am I a unable to use my card our entire stay while in SA. Upon entering the room, looked nice. After unloading, we noticed small roaches all around the sink/coffee area. Later we saw them in the living area behind the chair. We used the microwave later in the evening where again...larger roaches were in there. Roaches crawling across the bedroom ceiling. My granddaughter walked around and later we noticed her feet were black! We went to the tub to wash her feet and for some reason absolutely NO cold water came from the faucet. The water was scorching hot! I took a shower later in the evening without feeling any cold water coming out that way either. We had to let the water set there a good 30 minutes for the little ones to be able to bathe. Carpets feel super sticky when walking barefoot. There was a note pool was getting cleaned when we arrived Wednesday at check in and was told it would be open Thursday and it was not...it was closed all day Thursday as well. Husband enjoyed breakfast. (It wont allow to to post video of roaches on ceiling)

I've stayed here for a few years when I visit my brother who lives a stone's throw from the hotel. My room didn't have a working tv, so they gave me another room. The 2nd room the door would not open and they couldn't open it. The third room the thermostadt would not lower, so someone had to be sent to fix it, he was very nice. I'm not a fussy guest but the staff was literally annoyed with me. When I got home my credit card had been used in Turkey fraudulently. I can't say it was the hotel but I barely used it anywhere else. I will probably stay elsewhere the next time I visit my brother in San Antonio.

Convenience to purpose of visit

No hot water. Kitchenette was

Cons: furniture is old, restroom running water and saw several roaches inside room. I complained n staff helped.