Hyatt Place San Antonio-Northwest/Medical Center

Refrigerator didnt work wanted to put some water bottles in there but nope

Very clean smells good and the staff was incredible very helpful, breakfast was delightful! Would definitely book again for future stays!

Room was a perfect size, the bed and pillows were comfortable and the breakfast was plentiful. Enjoyed my stay.

I had a very disappointing experience at Hyatt Place San Antonio. The refrigerator in our room was not working, the telephone did not work, and the television had very limited channels and entertainment options. The breakfast was also disappointing. Most of the hot breakfast items were pork every day. We informed the staff that we do not eat pork and requested alternatives such as turkey or chicken, but nothing changed during our stay. The staff offered to move us to another room, but when we checked it, it had the same issues. They even suggested that we leave the hotel, but we were already on our trip with tickets and plans booked. Finding another hotel at the last minute would have disrupted our vacation and cost us more time and money. Because of that, we had no choice but to stay and adjust to the situation. For the amount we paid, we expected much better service, working room amenities, and better customer care. Overall, this stay was not worth the money, and I would not recommend this hotel unless these issues are resolved.

Nice room and helpful staff.

Everything was good The breakfast place is to small

Cleanliness staff was very nice and patient Thicker comforters

I really liked the gated parking lot. It made parking easy and gave me extra peace of mind knowing the vehicle was secure. No complaints. Everything was great.

10/10 todo ,,lugar y almuerzo ! Muy amplias las habitaciones

Me gustó , muy amplia la abitacio , limpia .

Staff were friendly and helpful with requests. Place and room were clean. I would definitely stay again and recommend. Family friendly.

The Location was perfect. The staff was very professional and helpful. Rooms were clean. Staff was very nice. Javi the maintenance guy was on point. He asked if everything was ok with the room. He was ready to jump on whatever issues we had. The only thing I didn't like was that our mini vacation was over to soon.

No pool it was under cleaning maintenance

great stay

Muy limpio y buen desayuno excelente servicio.

It was clean and everyone was nice and helpful

Clean facility , professional staff, and good breakfast

Cant say the Best , but everything's good .

Good

Clean room, easy check-in and great bfast