Hyatt Place San Antonio-Northwest/Medical Center

It was a good place to stay very welcoming and helpful the staff

Where do I start. Checked in, dropped off our luggage and went out to eat. When we came back we tried to use the pool but it was FILTHY with bugs and debris. Tried to look past it but my children were frightened by the amount of crickets and wasps in the pool. When we came back to the room, the ac wasn’t working. I tried calling front desk with no answer. I go down to tell the gentleman and he apologized and offered another room. Of course we had to re pack everything to move. We were give the new keys and moved in. When we tired showering the shower head was not working properly. I wasn’t about to be moved yet again so we just dealt with it how we could. We will never return to this hotel.

Gated parking, easy check in, clean rooms,

I was the guest of the day and I received a nice little price in my room and a sweet note. Loved it!!

Lobby is wonderful a they have the best staff.

Everything was great the pool just needed to be maintained better had a lot of wasps and dragonflies in the water

The bathrooms are way too small

Check in was great. Man that checked me in was professional & friendly. One of best checkins ever. Past years I traveled for Govt., this was easy & great.

Nice

Front desk very helpful. We called in advance to let them know we were doing a late check in. They front desk staff made everything easy for us. We really enjoyed our stay. really recommended for families with kids.

Clean rooms and parking is great. Conveniently located

Breakfast is good

It was Everything I thought it would be. The staff was very helpful the room and breakfast was all in point.

Had an amazing stay, clean room, and breakfast was hot and very good!

Clean, great parking good breakfast

Ice machine broken on both floors Had to go to front lobby to get ice n use the microwave

Gated parking , clean room, friendly staff, & good breakfast.

Clean and spacious room, well maintained and staff was very helpful. Breakfast was okay but that’s typical so that’s fine! I recommend for people who like to stay in a suite like situation. Every room has a sofa that converts into a bed.

Clean, great staff and great location.

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