Hilton Garden Inn San Diego - Rancho Bernardo

Excellent staff & support during a last minute stay due to an emergency at our home.

Exceptional

I had a nice conversation with my friend so I don’t need to write a bad review, so I won’t. Thank you Hilton & Staff.

Quick stay but clean and comfortable is what we all want. Lighting in bathroom was only complaint. Would stay there again.

Exceptional

Decent selection of fruit, cereals, pastries for breakfast, and the hotel location was great for the area i was visiting Cooked breakfast items like eggs, bacon weren't included in the buffet and had to be ordered at extra cost.

From a seasoned traveler. If you are looking for a well rested night sleep, this is not the property. The mattresses on both beds were completely worn out. Missed matched pillows were worse. I found the staff less than friendly. Would not recommend.

Terrible hotel honestly didn’t expect it to be this bad. The marijuana smell was absolutely disgusting and could not sleep because of it. I had booked this room for my mom’s birthday from out of state and she hated it I am very annoyed and unhappy that she spent a day like that at this hotel. Hotel was $240 a night which was outrages for that kinda service.

The hotel is in a good condition. It is next to a highway and therefore there is noise. Room is average, there is a noisy fridge. For people who are sensitive to all kind of noise like me, it might not be optimal. A bed is hard. You better bring your pillow.

Very nice hotel with helpful staff. Will definitely stay here again.

Very good

Excellent hotel guest were great and the staffing was outstanding

Room smelled musty due to dirty a/c filters and bath tub had a very slow drain. Had to change rooms. Secure Parking garage (accessible to guests on my previous stays) was no longer accessible

There was ZERO soap in the shower! This is unacceptable on all levels! The one thing when traveling is to be able to enjoy a nice shower or bath. With zero soap that makes it impossible! Return to personal soaps!

Everything except the breakfast was excellent. The breakfast ranked as average with breakfasts that are provided free of charge, but for $42 for two people I would expect a pile of scrambled eggs that wasn't so totally dried out, bacon that wasn't so fatty and potatoes that weren't such unappetizing cubes. We only ate the oatmeal, which, to be fair, was quite good.

Location and amenities

Exceptional

We stayed at this hotel for 3 nights and had the family of 4 for dinner. We all enjoyed our food and the prices were reasonable. We would definitely recommend this hotel. The parking is free along the side of the hotel with a door into the hotel that opens with your room key.

The breakfast in the restaurant was outstanding. I only had a few things - oatmeal, muffin, banana - and was charged accordingly, rather than for a full breakfast buffet, or having to order from the menu. The breakfast wait staff was superb, and the offerings were all fresh. On another note, I appreciated the personal texts from the front desk manager or associate, asking if everything was up to par. Overall, this was a very clean and enjoyable property, with professional, friendly, and helpful staff.

Great