Extended Stay America Suites San Jose Downtown

The bathroom counter and sink had not been cleaned and were full of hair. The shower walls were full of mold and the paint was peeling. The building is old and needs updating. We’ve stayed in other Extended Stay hotels that had fully equipped kitchens. This one had nothing. We would not stay here again, even though it’s close to the airport.

Close to the airport and restaurants

Nice bed. The kitchen area of our room flooded while we were sleeping as well as the kitchen countertops, damaging our food, my wife’s purse, and a bag full of other items. The manager apologized and maintenance came and vacuumed up the water. We were told they didn’t understand why they keep renting the room out when the flooding has been happening for over 3 weeks. The manager told us they are going to be refunding our money. There was also mold and decay in the bathroom.

The room was dirty and I find a spider there and one day at 5 pm the alarm ring for more than 20 min and I can't sleep well and at the same day I wake up at 10 they said the breakfast closed at 9:30 I didn't sleep well from there alarm . And last day at 8:30 am they was cleaning vacuum and work with drill that was very bad

Professional staff Nil

I have already sent a review describing how there was a huge puddle of water upon entering the room. I had another room for another person for one night that did not have flooding. I am supposed to get a 50% discount on the entire bill for the first room for 2 night. I was told that the 3rd party Expedia has to do it. I am not happy with this answer,

This was our first time day not this establishment. It’s pretty good. Staff was real friendly. I would come back.

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Rude staff. He used profanity at me Disgusting and filthy

Nothing Everything. Outdated. Uncomfortable bed. Bushes in front of my room had a used condom in it. WiFi was slow. No outlets next to the bed.

This was a safe and quiet place to stay, staff was super friendly. Easy access to downtown San Jose, and close to the airport.

This was a place that families stayed for a place for living. Very close to the airport. Beds were hard and uncomfortable. Bathroom not clean.

Location and parking. Staff was really nice. Mostly everything. The room smelled bad: there were coins left in the bathroom floor which lead me to believe it wasn’t even swept/ cleaned correctly. The bed made noise every time I took a breath or moved slightly, It was ridiculously loud. And the best part, ROACHES !! they were coming out of the bathroom mirror and all over the shower. I killed 3 and some were too fast. Also someone had what sounded like 3 Dobermans barking their heads off at 6am and 8am. Also the party of thugs outside in the parking lot at midnight fighting eachother and giving me and my boyfriend looks when we arrived after going out to dinner: Never staying here again.

Nothing The hotel has roaches wasn’t clean or in a good area.

Nothing Nothing

the shower had mold all though out the tub, sink and toilet looked like they hadnt been cleaned. its fine if you need somewhere cheap to stay the night and you dont plan on being in the room other than to sleep.

The breakfast is NOT breakfast at all!! It is just a couple of granola bars available and water/coffee. That was it. No pancakes or waffles. NOTHING. so dont expect. It is NOT breakfast.

Started off bad. There are weird people hanging around smoking weed and being loud. As soon as we got into our room the floor of the bathroom was flooded. The room itself was not as clean as expected with a weird smell. So they moved us into another room which smelled better. Upstairs was banging on the ground all night. Overall terrible stay and I couldn't wait to check out. At least the water was hot.

-weird smells all throughout the building -Dirt, dust, stains on the floors and walls -bed sheets weren’t changed, black hair all over the bed, had to request new linens and no one was available to change them -no shampoo / conditioner -loud guests, dogs barking, kids screaming, music playing, thin walls -elevator was very loud and seems like it was about to break at any moment -breakfast didn’t include any kind of fresh food -lobby had grime all around the edges and corners of the walls

Horrible, we checked in and there was a leak in bathroom, towels were stained. Outdated and dirty rooms, saw insects could have possibly been roaches. Would not stay here ever! DO NOT RECOMMEND! Also sketchy people, Seems as if some live there.