Holiday Inn San Jose - Silicon Valley by IHG

Good breakfast bar

This is the most disgusting Holiday Inn I’ve ever stayed at. We were put in 2 different rooms until they finally had no choice but to put us in their suite because of how terribly disgusting the rooms were. I guess 3rd time was a charm but I was so disgusted with how dirty the previous rooms were that our stay was so uncomfortable. The front attendant was so understanding and helpful he really tried getting us into better rooms and apologized. Housekeeping is not doing their job correctly. There was stains and hair in our bed which leads me to believe the bedding isn’t even being switch out they’re just remaking the beds. The amount of dust in the bathroom and trash shoved in between the bathroom vanity and hairs in the tubs leads me to believe they aren’t cleaning them. I had to go buy cleaning supplies to do a quick clean by our 3rd room because I was worried about if it was actually cleaned or not.

Check in was easy and the lobby was nice and clean but the rooms were barely clean. They had a musty smell. Family we traveled with had to be changed to 3 different rooms because the room was dirty. They had hair in their bed, hair in the sink and tub. Stains on the bedding. We had stains on pillow cases in our room.

Old hotel , bad maintained

In a good location and staff were friendly. Would stay here again

Ok

Hotel is clean, close to airport and close to VTA train. The only down side to this hotel is the run down commercial property just north of the hotel.

Will never stay here again everything was bad and over priced micro transactions at every step . Bad experience

Es insuficiente que tengan solo 1 lavadora y 1 secadora para todo el hotel.

Ill go back! 100%

Everything was great. Ill stay here again.

It was nice

Love the shuttle

Not worth it

Need to improve customer service and add complimentary coffee in the guest lobby/reception area - believe me, it’ll be worthy and mutually beneficial!

Everything is fine except the toilets in the rooms. Very low and small. I have been there many times they need to upgrade the toilets. Otherwise it's a good place to stay.

They asked me to pay again, so I have no other choice and make another payment.

Everything was good. Just wasn’t happy about the $15/day parking charges. Don’t think it was mentioned in my reservation.

The room was very strong cigar odor we had to open the window to vent the air also they charged for parking and that wasn’t clarify in the reservation too expensive $440 for 2 nights never again

I had to take an uber to the airport because there wasn’t enough room for everyone in the shuttle. The breakfast selection was very poor for the price paid.