Homewood Suites by Hilton San Jose Santa Clara

Very good

I was surprised how big the room was with almost a full kitchen, a living room and bedroom. Very nice

Our go-to local hotel for several yrs. Housekeeping during holidays sparse. Other times of year, adequate. This is a busy hotel, year round. Front desk team and kitchen need to hire more staff. Front desk staff are nice, considerate, and busy! Weekend food: potatoes, liquid eggs, chicken sausage, watermelon, yogurt, breads, oatmeal, coffee, OJ, and vegan option. Paper plates, bowls. Weekday: Overnight oats, sausage, liquid eggs, and everything else. Choice of real plates with silverware. Nothing extraordinary, good basic breakfast, Everything works, is in good condition. Rooms quiet except if your standing in front of door on either side. Lots of parking. Hotel is by itself behind office building offset to freeway. I had enough points for 2 free nights. Purchased through Expedia. Which i have not done prior trips. For this a "security deposit" upon check in was necessary. I was assinged a mobility queen suite 2 weeks after reserving. Since we dont need that asked for another queen higher up. Was given room 330. I checked in from app into 330. Then it changed again..to 130. Had to call again, desk said the prior shift didnt tell them i was assigned 330. Room was not ready by check in time 300pm. We rolled over, told we needed security deposit of $150. Then 330 appeared on my app and thats the room i got. I tried to avoid fricition by texting, calling front desk x4 bc this was not told or clear to me. Will be finding other Hiltons for future travel.

Bad

Passable

Exceptional

The room was spacious, I wasn't expecting a stovetop, dishes and a full sized fridge. The complimentary breakfast was nice, and my boys enjoyed the game room. The one small problem I had was that the room key didn't open the game room as stated and I had to wait in line twice to get assistance.

The room was exceptionally clean, all staff professional and friendly, breakfast was great with the exception of having to wait for regular coffee.

Exceptional

Good breakfast and staff

Exceptional

This hotel felt like an upscale version of an Extended Stay. Staff was very nice. The room was spacious & had everything we needed. Even though it’s not in SF, the drive into the city wasn’t bad. They also served free breakfast everything which was pretty decent. I give it a 4.5/5 for breakfast because I felt like they didn’t have as much hot food options. Other than that, it was a really great hotel and would definitely come back.

Parking- it should be free for gold members and above

Exceptional

There was minimal variety across the week in Breakfast.

Hotel should not advertise free parking until their own chargers have been fixed. We mentioned this to the management who then offered provided free parking since we ended up paying for EV charging.

We enjoyed our stay at Homewood Suites very much. The room was clean and cozy. The complimentary breakfast was very good.

Exceptional

Everything was perfect

The hotel looks great and well taken cared of. Our check-in experience went smoothly and quickly. Our room was clean and ready upon check-in. The kitchen was very useful. The breakfast was good, with lots of choices, and it was made very fresh. The staff was constantly changing and refilling the food.