Extended Stay America Suites San Ramon Bishop Ranch West

The property needs updates; it is somewhat run-down for the area where it is located.

Location Breakfast

The room was clean. The afternoon staff was very friendly and helpful. the room was really small and the bed was very uncomfortable.

Amazing location, great service and fantastic staff.

While the location near Bishop Ranch is convenient and the gentleman at the front desk was incredibly accommodating, I cannot recommend this property. Based on its reputation, I expected a level of cleanliness that simply wasn’t there. Unfortunately, the room was quite rundown. Upon arrival, I noticed a strange odor, and the condition of the pull-out couch was unacceptable it required extensive cleaning on my part, including wiping down furniture and covering surfaces with our own blankets just to feel comfortable. We even found debris on the pull-out sheets, leaving us feeling so uncomfortable that we slept in our clothes and opted not to shower. It feels as though the property is now being used for long-term residency rather than short-term stays, and it has clearly declined over the years. If you are looking for a clean, worry-free place to stay, I would advise booking elsewhere.

Didn't use any

The hotel staff were really nice throughout the stay except for one guy who worked on a Monday morning. He tried to implement his own policies into place I’m sure due to me being a woman of color. The rooms are dirty, unsanitary, full of cockroaches, and linen unsanitary. The bath tubs had burn stains in the bath tub, a cockroach upside down on the built in soap dish fighting for life upon arrival. The amenities such as the microwave, stove, and refrigerator hadn’t been clean and sanitized since 1990 I’m assuming. The place is home for many which is heart breaking. The trash receptacle outside the rooms were overflowing in trash during my whole stay. I couldn’t believe the place. I will say again, it’s home to many. May the most high bless the staff that treats everyone there with dignity. The place should have a deep cleaning done and tented for removal of the cockroach infestation.

Don’t do it. Stay anyplace else

Location Cleanliness, convenience and lack of consistency.

Good manager They can do better with there cleaning services

The Wi-Fi was completely non-functional in both the guest rooms and the business office. Despite bringing this to the front desk's attention multiple times, the staff was unable to resolve the issue. Additionally, one of the two key cards provided did not work. The room itself was disappointing, featuring an outdated interior and a bathtub with noticeable stains. Given the sub-standard conditions and lack of basic amenities, I cannot recommend this establishment.

Very sparse room amenities

I like the property because of the location. The main thing I did not like about the property The keys had issues. It was a real inconvenience for my team.

Room is extremely noise. Not able to sleep. The worst hotel

The location N/A

additional chair

Looks nothing like the pictures at all

The room smelled disgusting bed was uneven horrible night stay will never return. I am surprised Expedia offers this room on its website

It was close to where I had to be the next day

The room was clean and the staff were helpful.