The Hacienda & Spa at Hotel Santa Fe

Fireplace

We took advantage of all of the amenities. Especially loved the always available shuttle and evening happy hours. Met lots of nice people and the staff were great. I miss them already.

Nice hotel and the free shuttle and parking are a big positive

The staff was very responsive & attentive.

It was a very nice hotel. A big plus is the shuttle service that takes and picks you up in downtown Santa Fe, where parking is often difficult. Lots of close restaurants and shops too. Very beautiful lobby. Room was wonderful and the staff were very friendly. I will definitely stay there again.

The lounge was wonderful. Breakfast, snacks and drinks Nothing

There had been a fire in the main hotel that didn’t affect the Haciena, except that the restaurant was closed. I thought the bed was too hard, but the suite was lovely. Nice breakfast and great happy hour. Free shuttle made getting around town easy.

Great staff, facilities.

There was a continental breakfast each morning withe delicious croissants, pastries, oatmeal, fruit and hard boiled eggs. From 5-7 there was a happy hour with cheese, meat and cracker board. Coconut shrimp. Wine and beer selections. You could get sodas anytime as included in the cost. The meals were in the 6th floor with a lovely view of some local sights. There was a shuttle that took us to different parts of the plaza downtown. Part of the hotel was closed down due to a fire in the kitchen and ongoing renovation. There was a heated pool and hot tub that we just didn’t have time to try out. We were close to multiple eating venues, Walgreens and Whole Food’s. We highly recommend this hotel. .

Our room was fabulous. And staff was helpful. It was difficult to fully assess as they were in process of rebuilding from the fire

This was such a cute and cozy place. The fireplace was a nice touch especially since it was raining when we got there. Very dog friendly - however there wasn't a place to walk our dogs. There was no grass. Other than that super cute and friendly place to stay.

The hotel staff were very warm and friendly, very helpful. Loved the shuttle.

Thank you for the excellent service!!!

Exceptional

Exceptional

Friendly staff

Property is currently under construction but the hacienda was excellent.

Currently no food available due to recent fire in the kitchen.

Location, clean, quiet Currently no food available due to recent fire in the kitchen.

That said, our Labor Day weekend stay had a few drawbacks. At check-in on September 4, the gentleman who assisted us was rather reserved and did not provide the warm, cheerful welcome we expected. In contrast, the lady on the afternoon shift was exceptionally friendly, helpful, and jovial—her hospitality was a real bright spot. Unfortunately, the hotel’s entire phone system was not working during our stay. This became particularly inconvenient when guests in the suite above us were making noticeable noise in the early morning hours. We wanted to contact the front desk but, without a working phone, would have had to go down four floors in the middle of the night—hardly ideal when awakened from sleep. The shower also drained rather slowly and could use some maintenance. Overall, we enjoyed the hotel’s beauty, location, and character. With improvements to the phone system, room maintenance, and consistency in guest service, this could be an even more polished and enjoyable experience.