Stay Saratoga

Should’ve asked Steve to help me when he showed me to my room

This was in July. Now in September I am fighting for a $263 charge that was just put on my card from this place.

Location

The location of this small motel/hotel in Saratoga Springs was good. Free parking at the site. Enjoyed walking to many restaurants and stores on Broadway and other streets in downtown. Walking distance to the 4th of July festivities and the fireworks. The kitchen was not functional for cooking, the cooktop was 2 hotplates- no real cooktop. The cabinets didn't have much in the way of dishes, it lacked cups for coffee, no glasses for drinking beverages and the 2 plates in the cabinet were dirty. The closet had a terrible odor so was basically unusable. Lived out of our luggage. Stayed for 3 nights and were only given 2 bath towels, 2 washcloths and 1 hand towel. Charges were added to the bill that were inappropriate. Pet fees when we didn't have any pets, charges for credit card surcharge, charge for housekeeping gratuity daily even though there weren't any housekeeping services. Dead bolt nonfunctioning and had we turned it we would have been locked in unable to get out of the room. The entire door was loose that it didn't provide security. The bathroom was missing grout between the tiles. No doorknobs on the bathroom doors. Missing lightbulbs in the lights. The owner Steven came into our room while we were gone without any notification either before or after he went into our room. The room was located on the second story with only one set of stairs for access no elevator. We would not stay at this location again.

Nothing. I left. Didn't stay there. It was awful. Everything

They canceled my reservation the day I arrived. I was never notified. They stated I had a two night minimum and only booked for one night. They stated Booking.com should never have made that reservation. I had made the reservation in May!!!! I tried to book a second night on Monday, September 16, and was told they had no availability for that Friday, September20, which would have given me the 2 nights. They even gave me my reservation number! Of course they had one room left, which was a king suite and wanted to charge me double of what I already booked and paid for. Now I have to go and fight for my money back. Manager was rude and Curt!!!!!

Jacuzzi was added was great!!

The jets to the tub did not work. There was no shower option. The tub was very dirty. It was filled with sand like someone rinsed off in it after the beach. There was so much sand that it was shocking, clearly no one looked at the tub to even attempt to clean it. There was a large red pizza sauce type smear across the fridge, it was gross. It was so obvious that if someone went to wipe it down they would have seen it so we were aware that no one attempted to clean the kitchen. Our bed linens were FILTHY. Blood stains were visible on mattress through the sheets. The sheets and pillow cases had other people's make up smear all over them among other substances. It was late so we slept above the sheets on top of a blanket type thing. There was a hash mark on the like sheet someone had and accident. The sheets were so dirty is was so gross, it turned our stomachs. We did not call anyone because it was late and we were tired when we discovered it

Convenient location. Clean.

Very friendly and accommodating on arrival!! Convenient location to town and SPAC!

Pissy smelling toilet. 1 flat small pillow each. No bed sheets.the cost was outrageous. Room was Placed underneath children who ran around from 7am to 11am.

Spacious room, great owner who was very helpful. Prime location because it is literally near all the restaurants.

Our reason for making the trip was canceled due to inclement weather. I called the hotel to cancel our stay before 9am, check in was not until 3pm. The owner said he would not offer any refund at all, not even for the second night. That was very disappointing. I had heart surgery several months ago and the drive (5 hrs) would be arduous for no reason, again, the event was canceled. My wife has Alzheimer's and cannot drive so the driving burden would have been all on me. So, again, disappointed.

Excellent Couldn’t be better

lawn was 1 foot high at curb. Backyard was unusable, grass was too high .

Very quaint hotel , our room was victorian style. We loved the decor. We will definitley be back again.

It was absolutely beautiful ❤️. Loved everything about this location

Great location. Booked a room with a balcony. When we arrived, was told none available.

Great location. Staff was very accommodating.

Excellent location for me. A little more attention to condition of the room.