Candlewood Suites San Antonio Schertz by IHG

Wish coffee machine worked but it got fixed after a few days, staff was great and very helpful

There was no breakfast but they had a small store inside that had snacks and candy. Came in handy for a late night sweet tooth. Would have appreciated light housekeeping to get trash picked up. We were there for 3 nights and didn't have any housekeeping come by.

The staff was very rude and had no customer service skills. The room was very dirty, I communicated with the staff and they still nothing about the dirtyness of the room.

There was no breakfast offered but the concession was affordable. The whole place smelled really strong like febreeze mixed with mold. The room was not at all what i expected. Old mold/mildew in the shower. The shower didn’t have trim on the bottom so the water from the shower went all over the bathroom floor and would take 3-4 towels to mop it up.

Sàmè

Gave away my room,manager promised me points never recieved,will not stay at that candlewood again ended up at la Quinnta where I never have a problem Sàmè

Staff was extremely accommodating

Couldn’t cast my phone to the tv But hey , can’t have everything!

Everything! Will return

We checked in, put everything in our room, and then left to eat dinner. When I closed the door, I checked it to make sure it locked behind me. It did not lock. I tried several times, and it would not lock. We were moved to another room. Later that night in our new room, I went to take a shower and realized there was no shower curtain in the room. I had to request one at the front desk and put it up myself. We stayed four nights. We reused our towels on day two, but on day three we put the used towels in the hall so that we could get new towels. We got back to the room at the end of the day, and there were no new towels in the room. I had to go to the front desk to request more. The same night, we ran out of toilet paper. Most hotel rooms have at least one spare roll. Ours did not. I went back to the front desk and was told that the entire hotel was out of toilet paper and there would not be any more until at least 10 PM. We made due, and I got some more the next morning. All in all, the hotel was nice enough, conveniently located, and priced well, but these things I mentioned above were pretty basic things that I feel like shouldn't be a problem when you're spending over $120 per night on a hotel.

Not the managers fault but our restroom didnt have towels nor was it in great cleaning condition when we arrived. Room was spacious and comfortable.

We got to the hotel and found out there was a “glitch” in “the system” and our reservation was canceled. We were not notified by the hotel or by Expedia. It left us driving around after 11pm with our kids with no place to stay. Thankfully a lady at a hotel next door helped us find a room. But it was 30 minutes away in another town and very far away from the place we needed to be at 7:30 the next morning. Called and talked to Expedia’s help people who were no help at all. Will not use this hotel or Expedia anymore.

Flexibility

No breakfast, no coffee

Staff was great Nothing

Nothing

Rooms are clean, bed are clean and AC worked great. The lobby smells a little like cigarettes BUT the rooms do not.

There were ROACHES in the room we stayed in.

The location was pretty good for food, stores,and getting to the places I needed to go. There were ROACHES in the room we stayed in.

The stay was peaceful and fun it had all that was needed and more .